Roger's Plumbing & Heating

It's been one year since the installation of a new carrier two stage gas furnace from Rogers. Sales call was professional with all options explained along with cost. Installation went very well Adam and Kevin, very knowledgeable and professional with top-notch work. Efficiency of the new furnace and Central humidifier along with Ecobee, smart thermostat has kept us very comfortable and definitely was the right choice. Very satisfied!

Can’t speak to hvac but recently had them out for a water heater estimate. They charge $100 just to leave the shop and come to your home as a service fee. Also know they collect payment at time of service before leaving your home via portable card reader. The estimate for a 50 gallon water heater was $2700 with no thrills and no bells and whistles. I inquired about a detailed estimate for which it still was not broken down but the gentlemen who did the estimate said he “budgets” a full working day for labor costs. I followed that by asking if the final cost would be less and based on actual labor time to which the response was the estimate is the same as the final cost regardless of actual time spent. Hence the gross over estimation of labor time. Trade off if it happened to take longer wouldn’t be charged more but 8 hours of labor time for a tanked water heater switch out is grossly excessive. We had another local company install and they were done in about 2 hours and charged $1700 for a 50 gallon water heater but with an extra add on booster which makes the 50 gallon size equivalent to about an 85 gallon tank size. I’ll let you math how much the over charge would be with Rogers (hint: about 6hrs x hourly 100-150 per hour guesstimate).

Had two great experiences with Rogers. They installed a gas line for my gas dryer and a few months later a humidifier to my HVAC. Both times they were timely, cleaned up after, and most importantly did the work well. I will use them in the future.