Thornton & Grooms

I was a care club member for a whole year and it was a part of a service that I received with discount if I was a member. I did not use any of the yearly included checks that year. Then couple years later I realized there is also a monthly membership, I paid for the monthly to get my furnace checked, next month I was charged automatically, because I forgot to cancel. Therefore I wanted to at least take advantage of that and get my house’s drain checked also wanted to cancel my membership for next month. I had a call with company regarding that and had the worst experience with their club team. Very rude and she was telling me that they could have charged me with full service fee last month for furnace check if they knew that I am not full year member! My simple question was why do you have the monthly membership then?and also there is a statement on your website that you can cancel anytime! Am I stupid to think that I can pay monthly and get the same service and cancel anytime that I want? Otherwise I would be stupid guy who wants to pay 20$ per month and gets nothing in return! If the company think this is not fair, why do you give the option?!! There are other companies charging half the yearly membership fee, the reason your monthly membership worked for me was because I didn’t have to pay the full year membership! All this said to be fair to the company, I did receive good quality service and the people visited my house all decent and professional people who gave me good advice regarding maintenance and equipments. They spend enough time evaluating the situation and providing recommendations. I wish I was not this disappointed to post this negative review here.

Huge kudos goes out to Chad and Paul. They installed a tankless water heater in my home. They went above and beyond all expectations, which included going the extra mile by installing new fittings and lines that were not part of the original scope of work. Both Chad and Paul were friendly to me, and to my dogs as well. It was a big job and they got it done!

I called Thornton and Grooms for a routine drain snaking because their $99 pricing was clear and straightforward compared to some competitors. I also see their trucks around town frequently, which gave me confidence. Scheduling was easy through their automated system and they were able to get me in the same day. The technician arrived on time, communicated well, and was respectful of the house. Before starting the snake, he took time to disconnect the line in the basement to identify where the slowdown was happening, then proceeded once he had localized the issue. Unfortunately, the snaking did not resolve the problem. The technician clearly explained his findings and wrote them up for us. He offered a couple additional things he could try but was transparent that they only had about a 50/50 chance of success. Instead, he recommended having a specialist camera the line as the next step, which matched what we had seen in our own research. There was no pressure or scare tactics, just straightforward advice. When I went to pay the $99, he said there was no charge because the blockage was not cleared. That was an integrity move. He spent over an hour working on the issue and it would have been reasonable to charge for the visit. We are still deciding on next steps for this situation, but based on this experience Thornton and Grooms will be my first call if we need help again.