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Thornton & Grooms

Plumbers in Southfield, Michigan
Ranked #1 in Southfield | Grade A
4.90 (15,916 reviews)

Thornton & Grooms

Thornton & Grooms provides residential plumbing services including drains, leaks, water heaters, and fixture installations. Customers often cite punctual, courteous technicians and clear communication throughout the visit Serving homeowners across Southfield, Michigan.

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Why Homeowners Choose This Business

Local technicians who communicate clearly, arrive within scheduled windows, and keep work areas clean. Pricing is explained up front and common repair parts are stocked to complete most jobs in one visit Local experience that helps homeowners across Southfield, Michigan compare a more region-aware provider.

Service Area

Serving Southfield, Michigan from the Farmington Hills office with coverage across nearby Metro Detroit communities.

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Listing details

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  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Holds a strong position among local competitors.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Plumbing Services
  Renovation Services
  Drain Cleaning
  Water Heater Services
  Fixture Installation
  Water Heater Installation
  Maintenance
  Tankless Water Heater Service
  Installations
  Leak Detection
  Faucet and Sink Installation
  Repairs
  Toilet Repair and Replacement
  Garbage Disposal Installation
  Boiler and Radiator Check
  Pipe Repair
  Fixture Replacement
  Sump Pump Service
  Shower Valve Repair

Plumbing services include drain cleaning, leak detection and repair, toilet, faucet, and garbage disposal installs, tank and tankless water heater service and replacement, and boiler/radiator evaluations.

Reviews

Customer Reviews

Mojtaba Bahrami
I was a care club member for a whole year and it was a part of a service that I received with discount if I was a member. I did not use any of the yearly included checks that year. Then couple years later I realized there is also a monthly…
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I was a care club member for a whole year and it was a part of a service that I received with discount if I was a member. I did not use any of the yearly included checks that year. Then couple years later I realized there is also a monthly membership, I paid for the monthly to get my furnace checked, next month I was charged automatically, because I forgot to cancel. Therefore I wanted to at least take advantage of that and get my house’s drain checked also wanted to cancel my membership for next month. I had a call with company regarding that and had the worst experience with their club team. Very rude and she was telling me that they could have charged me with full service fee last month for furnace check if they knew that I am not full year member! My simple question was why do you have the monthly membership then?and also there is a statement on your website that you can cancel anytime! Am I stupid to think that I can pay monthly and get the same service and cancel anytime that I want? Otherwise I would be stupid guy who wants to pay 20$ per month and gets nothing in return! If the company think this is not fair, why do you give the option?!! There are other companies charging half the yearly membership fee, the reason your monthly membership worked for me was because I didn’t have to pay the full year membership! All this said to be fair to the company, I did receive good quality service and the people visited my house all decent and professional people who gave me good advice regarding maintenance and equipments. They spend enough time evaluating the situation and providing recommendations. I wish I was not this disappointed to post this negative review here.
Wendy Z
Huge kudos goes out to Chad and Paul. They installed a tankless water heater in my home. They went above and beyond all expectations, which included going the extra mile by installing new fittings and lines that were not part of the origi…
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Huge kudos goes out to Chad and Paul. They installed a tankless water heater in my home. They went above and beyond all expectations, which included going the extra mile by installing new fittings and lines that were not part of the original scope of work. Both Chad and Paul were friendly to me, and to my dogs as well. It was a big job and they got it done!
Evan Steiner
I called Thornton and Grooms for a routine drain snaking because their $99 pricing was clear and straightforward compared to some competitors. I also see their trucks around town frequently, which gave me confidence. Scheduling was easy th…
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I called Thornton and Grooms for a routine drain snaking because their $99 pricing was clear and straightforward compared to some competitors. I also see their trucks around town frequently, which gave me confidence.

Scheduling was easy through their automated system and they were able to get me in the same day. The technician arrived on time, communicated well, and was respectful of the house. Before starting the snake, he took time to disconnect the line in the basement to identify where the slowdown was happening, then proceeded once he had localized the issue.

Unfortunately, the snaking did not resolve the problem. The technician clearly explained his findings and wrote them up for us. He offered a couple additional things he could try but was transparent that they only had about a 50/50 chance of success. Instead, he recommended having a specialist camera the line as the next step, which matched what we had seen in our own research. There was no pressure or scare tactics, just straightforward advice.

When I went to pay the $99, he said there was no charge because the blockage was not cleared. That was an integrity move. He spent over an hour working on the issue and it would have been reasonable to charge for the visit.

We are still deciding on next steps for this situation, but based on this experience Thornton and Grooms will be my first call if we need help again.
Jennifer Zafra
Very knowledgeable and friendly. Would definitely recommend. They installed our new kitchen sink, garbage disposal and faucet with great ease. Thanks Lucas! And your helper Jake
Molly Cranston
Thorton and Grooms sent out their best man, Darian Byrd, to look at our boiler and radiators, to make sure they are working properly. He was extremely knowledgeable and gave us great service!

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Frequently Asked Questions

Typical calls include clogged or slow drains, leaking pipes or valves, and water heater problems. The team also installs sinks, faucets, garbage disposals, and toilets. For older homes, they can assess boilers and radiators. If a job requires additional parts, they explain options and timing before proceeding.

Yes, technicians service and replace tankless units as well as traditional tanks. They can evaluate performance, descale when needed, and discuss replacement options when repair is not cost-effective. Installation includes reviewing venting and gas or electrical requirements.

Scheduling is available during weekday early morning to early evening hours, with Saturday appointments. You’ll receive a time window and updates as the technician is en route. If delays occur, the office communicates promptly and offers the next available options.

Technicians review findings and provide clear pricing before any work begins. For routine tasks like drain clearing, customers often note straightforward published pricing. If new issues are uncovered, they explain the impact and get approval before proceeding.

Yes, the company is based in Farmington Hills and regularly serves Southfield, Michigan and surrounding Metro Detroit neighborhoods. Availability can vary by day and service type. Call to confirm the earliest open appointment for your location.
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Opening Hours

  • Monday 6:00 AM – 7:00 PM
  • Tuesday 6:00 AM – 7:00 PM
  • Wednesday 6:00 AM – 7:00 PM
  • Thursday 6:00 AM – 7:00 PM
  • Friday 6:00 AM – 7:00 PM
  • Saturday 7:00 AM – 4:00 PM
  • Sunday Closed

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Business Details

Business Rating
4.90 (15,916 reviews) Pro Listing
Address
24565 Hallwood Ct, Farmington Hills, MI 48335
Business Type
Plumber
Website
https://thorntonandgrooms.com/cooling/
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