Lorenz Plumbing Heating and Air Conditioning

I used Lorenz Plumbing for the first time this week and was very pleased with their service. The plumbing inspection yesterday showed a corroded water line in the front bathroom and they immediately scheduled for a service call this morning. The price was reasonable, especially with a 10% discount. I would highly recommend this company.

Christian was absolutely amazing. Found the problem and went to get the part, repaired and ensured everything was working within an hour of arriving. Lorenz was the only "24/7" business that actually answered on a Saturday. Everything was so great we scheduled more services before Christian even left. Extremely competitive pricing with top tier service and customer support. If you don't consider Lorenz for you home needs you're crazy.

I had left a wonderful review 3 days ago about how well they treated my parents. Unfortunately I deleted it. When they came out to work on and try to fix my parents furnace the young man was incredibly helpful although he couldn't fix it. My parents were told someone would be out Monday to fix it. Monday came and went with no one coming. When my dad called they were rude and told him they weren't coming back out and if they did they would be charged another service charge. They had already paid $400 for nothing. They had to call someone else to come and fix it. My parents are in their it's and this is how they were treated. I would NEVER recommend them to fix anything. Terrible service.

This weekend, when the cold air flew in, my furnace didn't seem to be putting out enough hot air to heat the whole park model. Aaron arrived by noon and figured out quickly what needed to be done. He went and picked up what was needed and returned shortly to fix the situation. He was respectful, efficient and friendly. He listened to my questions and patiently answered them! So thankful for reliable service! Thanks, Aaron!

Excellent Customer Service! When I call for a service, and the person I talk to is rude and uncaring, I would never give my business to them. I give Chelsey a 5+ for her great customer service. I could write a small book here in telling you about my experience with Lorenz Plumbing, but this is my review on my service I received from them. They were amazing. I had to have my sewer line replaced due to tree roots in the pipes. Called them for an emergency Saturday morning issue, and someone was here within 2 hrs. They fixed it temporarily until the following week. When Josh, the technician- plumber came out to start digging the 10 X 10 ditch to replace my piping, I was amazed at his knowledge, and actually caring enough to know there was more of a problem then just the sewer. In short: He went above and beyond of what I believe another plumber would have done. Companies want your money, but rarely do they do more then what their paid to come out and do. At 73, and far from having a lot of money, that was a big concern from me. But, they deducted a big part of my emergency visit I had the Saturday before towards my bill. They were, I’m sure, more reasonable than any other plumber I could have called. So very thankful I received their flyer the Friday I needed them. Josh did an amazing, and caring job. I am still in shock that a company, competing with so many plumbers in this town could not only be so knowledgeable, but have such genuine, caring people employed with them. They were all amazing. I highly recommend anyone needing a plumber that cares, call Lorenz. Such good people, and very excellent customer service. josh did find the problem, and it is being taken care of now. Very satisfied customer! There are times when you know there is still hope in the trials we face.