Local Springfield plumbers providing residential repair, drain and sewer service, and water heater replacement with photo documentation and clear estimates.
Customers highlight punctual arrival windows, fair pricing discussions before work starts, and photo documentation of repairs. Crews are described as polite, informative, and efficient, especially during urgent backups and cold-weather issues. The company is available around the clock.
Springfield and surrounding Sangamon County neighborhoods.
Services include leak and pipe repairs, clogged drain and main sewer line clearing, sewer camera inspection and replacement, water heater replacement, frozen pipe thawing, fixture installs, and water pressure troubleshooting.
Recent reviewers often mention fast response on urgent sewer backups and frozen pipe calls. Many note on-time arrivals, professional communication, and receiving before-and-after photos with clear estimates. Pricing is commonly described as fair, and several comments mention clean work areas and polite technicians.
Christmas Day I started having some plumbing issues. After the holidays Rick Ray and Sons came out found I had a broken sewer line. They sent me an estimate and then set a date for it to be fixed. They came out and started work only to find my neighbors sewer line next to mine was broken; the reason another company bore through our sewer lines. The guys working took pictures and we notified my neighbor. After discussion Shane, my neighbor and myself agreed on the billing charges. The guys stayed into the evening as they previously told me it would be finished that day. They stood true to that. All work was done and cleaned up. They were great to work with and kept me notified as to what was going on. I would highly recommend Rick Ray and Sons.
The team at Rick Ray and Sons were great.They arrived on time, made the plumbing repairs at a reasonable price, and provided pictures of the before and after work. The team was very professional. Thank you!!
I did not have water service for 3-1/2 days due to extreme cold and frozen water pipes. Rick Ray resolved the problem in a short amount of time. They were on time, very polite and very professional. I will use them again and I will recommend them to others. Thank you Rick Ray Plumbing for a job well done.
Excellent experience, very satisfied! We had an urgent situation with main sewer line blocked and backing up into the house. They were here within a couple of hours, texted me a picture of the person who was coming out. Very friendly and took care of us quickly for a fair price. Highly recommend!
I am forever appreciative foe them! Service was great! Rhonda was wonderful and the guys were patient and educational. They helped replace an oLLLLLLLD water heater for lesser than competitors, fixed water pressure and helped work thru the entire process. Thank you.
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Emergency service may be available for urgent issues.
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