Local residential plumbing service focused on efficient diagnostics, clear communication, and practical repair options for Springfield homeowners.
Homeowners highlight timely response, clear explanations from technicians, and clean, organized work on site. The company is noted for diagnosing complex problems and finishing repairs efficiently, with pricing described as in line with expectations by many reviewers.
Serving Springfield, IL and nearby communities within the surrounding area.
Residential plumbing repairs, drain and sewer clearing, sewer camera inspections, leak diagnosis, fixture repair and replacement, and basic plumbing maintenance.
Customer feedback often mentions prompt scheduling and technicians who explain findings during inspections and repairs. Many reviews praise professional, clean work and solutions for sewer and drain problems. A small number of comments mention concerns about cleanup practices and pricing comparisons, but overall ratings trend very positive.
We needed an inspection of a sewer pipe and they immediately found the problem. They made the repair in a timely matter. Scott was very helpful and kept me updated through out the entire process. Very pleased with their professional service.
Our technician today ( I think his name was Garrin) was professional and I felt like he had alot of expertise. I appreciate his thorough investigation of a very complex problem, and he inspired confidence in me, to rely on his advice. We will definitely call on them again.
I assumed the crew sent out were experienced and professional, however the crew at Steve Ray Plumbing did not even wear shoe coverings or lay tarps down when jetting my sewer line leaving a mess as they left. The mess left was on my carpet leading to my upstairs kitchen as well as on the wall. I was charged what I thought to be fair for the services yet I found out that the competitors charge half and the fee to camera the line is included in the jetting. To ad insult to injury, Steve Ray Plumbing never fixed my problem and offered a $7500.00 solution that clearly was not necessary considering Roto-Rooter came out and solved my problem for less money than my initial jetting/camera fee from Steve Ray Plumbing. I am out $1200.00 in total but I learned to never use Steve Ray Plumbing for any services.
Came back from Vacation to the Main sewer Stack blocked. Called Steve Ray Plumbing and they were able to fit us in. Crew was out and had the whole issue fixed within 2 hours. Really Appreciate the professionalism and clean work. Price was very fair and inline with what I expected.
The young men that dig up my back yard to improve our drainage issues were very polite, hard working, and appeared to be very knowledgeable about their work. They did the proper work before they broke ground which provided some confidence in this big project.I chose this company because of the care they said they would take to come back and level and replace the grass after dirt settled. It is too soon to see if that grass responds to our TLC, but the crew that returned to do that work also helped grade the ground away from the house. They checked in with me throughout the process. They had no problem with responding to my direction at any time.Very honest people to work with.
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Emergency service may be available for urgent issues.
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