A Payless Water Heaters & Plumbing

Not happy about the 1 job turning into multiple visits to fix. They are nice people to talk to but not sure of the quality of their work. 1. Water heater was replaced but they did not replace or even mention about frozen valves that needed to be replaced (even at additional cost). 2. After replacing had no hot water that night. Pilot mechanism was faulty and took a second visit to replace. 3. Third visit was to replace the frozen valves (which should have been done on first visit) and I paid extra to replace my recirculating pump along with it. 4. The technician Joelle was supposed to leave my old pump per our discussion since it was still functioning (so I could save it as a spare). But he took it back to the shop and said that he forgot and would drop it off back to my house. I still have not received it. 5. Encountered a gas leak after they fixed and had to call PG&E to investigate. Turns out that gas piping that Payless had installed was leaking. Took a fourth visit to redo gas piping to fix leak. We had to leave heater off and windows open in garage to avoid gas build up. 6. The new pump they installed is now making unusual noises and Payless will come back again a fifth time to investigate. Obviously I am not happy about the competency and service. Good news is that they are courteous on the phone and are not abandoning us. Hopefully they will fix the new recirculating pump and return my old pump as promised. I will update review as things progress.

I called Payless to replace a busted water heater and they were able to come same day for an installation. The installer Max even drove from San Jose to Hayward and back to pick up the appropriate replacement heater. I'm writing this review as he is wrapping up my installation a little past 7pm. All other providers I called were not able to accommodate same day service. On top of that, Payless provided a competitive price as well. Highly recommended.

Once I created my service request with my home warranty for a leaking water heater and no hot water issue, payless was able to assign Christopher Z the very next day. He was very professional and managed to get us a replacement and new water heater installed the following day. Very satisfied and happy with the job and service. Thank you Payless. Will recommend to my friends.

Joey O replaced our old water heater with a tankless water heater. He was very polite, professional, and got the job done quickly and accurately. We are very pleased that we will now have unlimited hot water; our old water heater would just barely get warm at times. Every time I called their office someone always picked up the phone right away and were very helpful. Bryan helped get this whole installation scheduled and he was extremely helpful answering any questions and ensuring everything would go smoothly. I will be recommending Payless Water Heaters to my friends and family, and I plan to contact them in the future for a whole house water conditioner.

Payless Water Heaters & Plumbing was very proactive in reaching out and setting things up. However, during our initial installation back in summer 2021, after consultation, the technician did not return on the second day for the actual installation. We did not hear from Payless until we called, and were told that he went on vacation. They did promptly send another technician out within a day or two. Fast forward to 5-6 months later, we started smelling gas in our garage, where the water heater was located. Payless was able to send someone out within 2 days, and no leaks were detected on the pipes. We were told that the valve was malfunctioning. This is the same brand of water heater we previously had for 16 years and had absolutely no issues with it. This newly installed water heater had issues within 6 months of installation by Payless. Although the repair was covered by warranty, this makes me concerned about whether this was an installation error by Payless.