Around the Clock Service, Inc.

I had the worst experience with this company. They sent a technician to our house for an estimate for air duct cleaning. The technician was extremely aggressive and pushy, moving my furniture without my consent to find the vents. He forced me to call my husband (who was at work) twice to sell his service. He unscrewed the metal grille on the ceiling and left it hanging while doing all these, and then, while he was measuring the size of the grille, still having it hanging up there, the grille fell on my cabinet top and caused a dent! Then, he was not apologetic by saying it was not his fault!! I dislike people who fail to take responsibility. I called the company complaining about this, and the company promised $50 for the damage repair. It was not enough, but I was fed up with it and agreed. And you guessed it, the money never came!

I recently used ATC for some plumbing issues I had and I was very impressed and excited to find someone I can trust. The person who came out was named TJ and he was prompt, efficient and incredibly knowledgeable. Most of all the price was very, very reasonable. I would highly recommend them and intend to use them in the future.!

Easiest repair experience I’ve ever had! Called our friend Marianne who manages some properties for us over at Hill & Company and asked her who she uses for heating and cooling (Property Managers always have the best people) and she gave me the number for ATC. This was a little before Noon. By 1 PM Dylan from ATC was at my door and by 2:30 he was done and we were back up and running. The pice was extremely reasonable too! I couldn’t be happier. This was by far the fastest and easiest repair experience I have ever had.

We used them several times for hvac and plumbing. Prices are 1-2 stars (sky high); work on plumbing is 5 star. Work on hvac 3 stars. On hvac: they came in several times, misdiagnosed the issue; then finally called the manufacturer. They should have done that day 1. Worst of all, charged us for all times they came out, so for all their incompetence. On drainage: all good work. On fixing a pipe: took them 6 (!) hrs to fix a fracture on the water main coming in the house. Main was made of pvc. And charged $145/hr for it. At $145/hr you fix a broken pipe muuuch faster. Maybe many plumbers are the same, but I cannot believe that every homeowner around the peninsula can fork out $1000 for a small pipe break!

Tim is the best repairman we've found for A/C, furnace, and plumbing issues. He's particularly good at giving very detailed and easy to understand explanations for what he sees and the work he wants to do. This makes it much easier to trust that he knows his stuff and is doing the right things. He's also very observant and proactive. Last visit, he noticed and trivially fixed something unrelated to the main visit which I was going to ask him about, before I got the chance to bring it up. He's the best! I trust and depend on him.