Pridemark Plumbing

The technician was not prepared to perform the service and I found him to be arrogant and condescending. He blamed me for the leak on a 5 year old unit and when I showed him that the owners manual doesn't say anything about flushing the tankless unit except when there is an error code, he doubled down on the attitude stating that a 6 month flush interval was obvious. It was ridiculous that he would argue with the customer to defend a company that he is not emploed with. To add insult to injury, he tried to sell me an add on that supposedly makes flushing unnecessary. He quoated over $900 just in labor to install new warranty parts. I elected to pay the callout fee rather than spend nearly $1000 with a company that would condone that sort of treatment. After the fact, I found a brand new upgraded unit for less than $900 and a plumber to install it for $350. I found out that my 5 year old unit has been discontinued by Rinnai. This company is definitely not interested in the customer's best interest. STEER CLEAR!

Pridemark Plumbing is the best plumber I have ever had the chance to do business with. Honest, incredibly knowledgeable, and Quality work. I only use Pridemark Plumbing and I would highly recommend them to anyone who needs plumbing services.

I had a great experience from booking the appointment to the final work being completed. I had Delta faucets that needed to be replace, the tech let me know that Delta has a lifetime guarantee, he provided the number to call and walked me through the process. The plumber was great, on time, did the work with no clean up for me after his visit. Thanks so much for a great experience.

The Pridemark company was very responsive to my needs of a toilet leak and had a plumber here the day I called. The plumber named Donnie was excellent. He was very knowledgeable, efficient and left everything spotless. They are now my go-to company and Donnie my go-to plumber.