SUREFLOW PLUMBING & DRAIN

I've had an ongoing issue with my toilet/ drain for 2.5 months, and SureFlow is the third company to investigate it. Their plumbers figured out the issue, fixed the toilet (the first company didn't even put it back on; the second company didn't level it), and diagnosed the root cause, which is a bigger issue caused by the previous owner! Thank you for your prompt responses and accurate diagnosis. Your team is professional and helpful.

On Nov.11, 2025, Anthony and his team from Sureflow serviced my condo kitchen stack. They did an excellent job and ensured the space was thoroughly cleaned upon completion. I’m very satisfied with how clean they left the space. Anthony was highly professional in addressing my questions, providing clear explanations, and even showed me the video of my kitchen stack to help me better understand an issue that was identified during the course of work. I also promptly received the report requested of the issue, so that I can follow up with my property manager. Thank you for the great service - I gladly recommend Sureflow to others.

We had a great experience working with Sureflow! They were reliable, arrived on time (even on short notice), and completed all the plumbing work in our renovated bathroom seamlessly. Their team installed a Toto toilet, new shower, and sink plumbing, and we are extremely pleased with the results. Everyone was courteous, professional, and clearly skilled at what they do. We highly recommend Sureflowfor any plumbing needs!

Let's start with the initial contact I had with Nikki. Obviously toilet issues can just POP up out of nowhere, and be extremely inconvenient and can be nerve-wracking. A google search for my area revealed Sureflow, so I contacted Nikki right away. Taking her time, she walked me through possible scenarios and what I could expect with an assessment and/or repair. She was so professional on the phone...and helpful and honest and thorough. Such a great pleasure to speak with her. My stress level decreased tenfold after speaking with her--I felt I had someone reliable I could turn to. Thankfully, due to the current climate in the world, and to reduce contact, she suggested I send some videos, photos and detailed explanations so that their technician could have a cursory look to see if he could provide me with me any information. Shortly after sending this to Nikki, I received a phone call with some suggestions and their professional opinion. I took her recommendations and we decided to proceed with replacing our toilet (we bought our own, and they installed, but they also have the option to purchase directly from them). We were able to have a technician come the next day. Our window was from 12-4pm, and as promised, we received a text message that our technician, Giovanni, was en route--and this was followed up with a courtesy phone call. We didn't wait long---they arrived at 12:30:-) Giovanni and his colleague arrived on time, with all their necessary equipment, shoe protectors and masks. It took them about 30 minutes to install our new toilet. They were professional, courteous, on time and efficient. The room was left clean and I received confirmation they had completed along with their invoice moments after completion. Since I was not on site (my husband was), they even texted me photos of the finished project. I would highly recommend SureFlow...if we ever need a plumber in the future, this is who we will call. Especially in the currant climate, we were floored with the speedy service. Moreover, we were treated respectfully and our problem was seen to from start to finish, and all questions answered fully. Thank you, SureFlow! While this could have normally been a very stressful incident, I felt sure I was being well taken care of:-)