Mike Kimble Plumbing

Loyal customer going on 16 yrs. Dependable, on time, friendly. Got behind on preventative maint. Took care of a kitchen sink clog today as well as scaled a total of 5 drains (preventative maintenance) we usually have done every two years. Thank you Joey!

We called 5 companies for emergency service on a Sunday to replace our water heater. Edgar called us very quickly, explained what he could do, and he came out on time. Very efficient, professional, friendly technician. We are very pleased with the service, the parts, and equipment installation. Highly recommend Mike Kimble plumbing company and Edgar!!! ????

Disappointing service. I called them because our drain pipe was clogging. I have a snake and snaked the line twice in one week and the clog persisted. I told them this info in great detail, and asked if they could come out to clean the drain professionally. Expecting that as professionals they would have the equipment and expertise needed to clear our pipes out and solve the problem. I was out of town for work when they showed up. They just snaked the drain again, charged my wife $200 and called it a day. Sure enough within 24 hours the clog was back. Fortunately I was now home, so I went in the crawl space and took the drain pipe apart at the junction that I (and the plumber from Mike Kimble) knew pretty clearly was the issue. Sure enough I found the debris causing the clog, removed it, and put it back together. Around 30 minutes of work. I called back to request a refund from Mike Kimble based on the fact that I had hired them to clean the drain and they objectively did not clean the drain. They refused and would not even offer a partial refund. Even though I had VERY CLEARLY stated that snaking had not worked on the issue and that the drain pipe needed to be cleaned. It is important that we can have trust in the people we hire to work on our homes. If Mike Kimble had been willing to apologize for the bad experience and offer some amount of refund I would have known they were honest and they would have been my first call next time. Unfortunately that is not how they handled the situation. Instead they were defensive and rude. If I was not a somewhat-knowledgable homeowner comfortable taking my plumbing apart myself they would have come back at least one more time, and it would have ended up costing $400+ for what should have been a 30 minute job yanking a wad of debris out of a PVC pipe.

When I started to call around and Mike Kimble plumbing was the first call I made I booked the appointment because of the great customer service Carrie provided for me and answering all my questions and concerns I knew I didn’t need to call around. They were fast efficient and I will use them again for regular plumbing needs and every year for my Backflow testing.

The staff were responsive and got us scheduled ASAP. Renee was great to work with and completed the work efficiently and professionally. Their pricing was much better than our other quotes: 40% less than one and 300% less than another! Make sure to shop around, but I’m sticking with Mike Kimble Plumbing for all my plumbing needs now!