Rooter Solutions Plumbers

Several years ago Rooter Solutions did some septic work on a house in the San Fernando Valley. These few years later we were going to do some preventive maintenance on the system and realized that what we had contracted for, access to the system for pumping, was not actually completed properly. I contacted RS to indicate the problem who willingly worked with us to try to understand where the problem actually was. It was worked out that they would come back, at no charge to us, and provide the access we needed. This was done expediently and professionally with the team lead, Martine, managing the project among the many other things he had going on in other locations. Thank you, Martine, and your crew, for doing the work well, and thank you Rooter Solutions for making this right, five years after the initial work was completed.

I recently hired Rooter Solutions to completely re-pipe and re-drain my entire house, it was a $50,000+ job. I wanted to give them a 5-star review but cannot. Everything they did was excellent and respectful until the final drywall repair, mediocre is being kind (see example photo). How can a company do such a great job re-plumbing, stucco repair (see photo), service, etc and then be satisfied with such bad drywall repair workmanship? My expectation, when Sean Traylor sold me the job, for as much as I spent, was that when they finished repairing the walls they opened, I could simply repaint. Apparently, I overlooked the "small print" that stated rough repair...I rather relyed on Sean's verbal commitment. All I can say is, great plumbers...crapy drywalls. One would think that the management would care more about the last part of the job that the customer sees. If you use Rooter Solutions, demand in the agreement that the drywall is repaired properly...paint ready.