Service Pros Plumbers, Inc.

Jarue was our plumber from Service Pros Plumbers, Inc. He did a great job on installing our new Bidet toilet. He explained what issues he ran into with installing and gave us different alternatives to resolving the problem. While he was onsite we had him inspect our kitchen sink and he informed us what was needed to correct the issue and so that’s going to be our next project. We was very happy with the service provided by them.

Seems workable in the end, but a little annoying that the sales person who showed up to spec the job clearly overpriced at $1100 for a faucet / hot water tap installation, which was fine since I thought maybe it correlates with excellent service. It does not: when dispatch followed up to schedule, I asked them to review the parts I had ordered, they said to email them, and I did. The plumber who showed up never even saw that email, and said that dispatch wasn't the right people to send it to. Well, that's who called me to schedule it and where they told me to send it. Then he did not have required 1/4 inch water tubing in his truck, nor the splitter he needed to connect the lines. He blamed me for unpacking the water heater and said it should have come with it. I don't recall it doing so, but OK, he had my wife order what he said he needed, scheduling his return visit before the item arrived. I noticed the discrepancy in Amazon and ordered the same water splitter with faster shipping. Splitter arrives, he shows up, still no 1/4 inch water tubing. He again, this time to my wife, blames me for not having the tubing that should have come in the box. Old story, but also it's been 4 days, why did he not tell us to order it? Why does he not have any in his giant truck? He said he had some but never used it and so threw it away. He has my wife order the tubing. It comes with splitters. He uses a tiny part of it, leaves a mess under the sink from all the extra drilling he does in the wall, and leaves us with a 90% of the tubing and 53 extra tube fittings. I can return one of them, but the rest are used. All in all, this would be fine if I paid a third the price, but if I'm paying $1100 for a faucet / hot water tap installation, I'm expecting it to be really quick and painless. Having the work reviewed by someone who is a little more trustworthy because the tight line looks like it might come off and looking further than Google reviews in my evaluation of home pros. Live and learn!