Roto-Rooter Plumbing & Water Cleanup

Jerry was great. He gave us excellent customer service and made sure everything was done right. Marc and Tyrell were both awesome. They spent so much time triaging and trying to confirm where the problem stemmed from. One thing I learned about Roto-Rooter is that they will over charge you for everything. It stinks because most of the time plumbing issues don't lend themselves to price shopping.

The plumber, Aung, came out for an emergency repair and was able to get a temporary fix completed while awaiting a needed part. He came back the following morning to complete the repair. He identified an issue with the outside pipe and quickly fixed that as well. Both times he came out he clearly communicated the issues, needed repairs, and cost and completed them swiftly. I don't often choose to go with franchise companies because their quality of work may vary and costs may be inflated, however I was extremely pleased with the responsiveness, affordability, and quality of the work that was completed. I would not hesitate from contacting the Roto Rooter again for any plumbing needs based on our experience.

My experience with Roto-Rooter was extremely disappointing. I expected a professional, efficient service, but instead I encountered poor communication and a lack of follow-through. Despite multiple assurances, no work was completed, and I was left with the same unresolved issue and no clear guidance on next steps. The technician, Israel, repeatedly came up with excuses not to perform the job. He claimed my bathroom space was too small, his equipment was too large, and then quoted an outrageous price that didn’t match the situation. On top of that, he tried to convince me that the storm drain in the street was actually my plumbing line and that I needed to call DC Water to fix the issue — something that was completely inaccurate and unhelpful. What made the situation even more frustrating was the lack of accountability afterward. Follow-up support was minimal, and I felt dismissed rather than assisted. Based on my experience, I cannot recommend Roto-Rooter and would encourage others to explore more reliable options.

My mother experienced sudden flooding in her lower level bathroom. We were able to shut off the main water valve. We contacted Roto-Rooter and within an hour, Oleg B, field supervisor was on site To inspect the issue. He was able to quickly make an assessment, contact a plumber, who arrived within the hour. In the meantime, he was reassuring professional, and answered all of our questions and filing a claim with our insurance company for the remediation as it was determined, the backup was from the main water/sewer line. Both Oleg and the Plumber were very professional, courteous and knowledgeable. Within a couple of hours, the initial job was complete completed, and water was restored. Oleg also said he would work with us providing pertinent and technical information to the insurance company claim. He provided his contact information and followed up with us through out the afternoon and evening.

Viente was absolutely wonderful! From the moment he arrived, his patience and professionalism were evident, making the entire process seamless and stress-free. He took the time to explain every step of the plumbing repairs he was undertaking, ensuring I understood the issues and the solutions. I was thoroughly impressed with the quality of his work; he not only fixed the clog but also provided valuable advice on how to maintain the system moving forward. His attention to detail and commitment to customer satisfaction truly set him apart. Without a doubt, he is one of the best plumbers we have ever had.