Taking CallsPlumbers in Welland, Ontario

Ottr Plumr Plumbing & Heating

Taking Calls in Welland Today 4.90 (138 reviews)(289) 488-1007

Ottr Plumr Plumbing & Heating

Ottr Plumr Plumbing & Heating is based in Welland and serves residential and commercial customers across the Niagara Region. It offers 24/7 emergency plumbing and is owned and operated by Alex Malkaya.

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Business Highlights

Owner Alex Malkaya is a fully licensed Interprovincial Journeyman Plumber with Red Seal certification.
Alex is on site for most service calls, with additional technicians on larger jobs under his direct supervision.
Ottr Plumr says it is licensed and insured.
Ottr Plumr says every installation and repair carries a written workmanship warranty.

Service Area

St. Catharines, Niagara Falls, Welland, Thorold, Lincoln, Grimsby, Pelham, Fort Erie, Port Colborne, Niagara-on-the-Lake, West Lincoln and Wainfleet.

Local Business Taking Calls

Ottr Plumr Plumbing & Heating is one of 8 plumbers ProsGrade lists in Welland, Ontario.

Taking Calls

Taking calls through ProsGrade

Listing details

11 services listed, including Residential plumbing, Commercial plumbing and Heating systems. Open 24 hours, 7 days a week. Rated 4.9 from 138 reviews.

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How This Business Compares

How Ottr Plumr Plumbing & Heating compares with the other 7 plumbers on ProsGrade in Welland, using public Google ratings and review counts.

Ranks in the top half of the 8 Welland plumbers on ProsGrade by Google rating and review volume.
Rated 4.9 on Google, at or above the 4.9 average of other Welland plumbers on ProsGrade.
Has the most Google reviews (137) of the 8 Welland plumbers on ProsGrade.
One of 7 Welland plumbers on ProsGrade rated 4.7 or higher from at least 10 reviews.

Trust Signals

Phone support is available to arrange urgent visits for issues like drain backups and leaks.

Services Covered

11 services

Residential plumbingdrains, faucets, fixtures, leaks, re-pipes and renovations
Commercial plumbingbackflow prevention and annual testing
Heating systemsfurnace, boiler and radiant-heat installation, repair and tune-ups
Water heaterstank and tankless systems
Sump pumpsbattery backup systems
Repairs and diagnosticsroot-cause diagnostics and in-pipe camera inspections
Drain cleaningsnaking, hydro-jetting and camera inspection
Emergency plumbingburst pipes, sewage backups, flooding and no-hot-water calls
Backwater valve installationmainline valve installation
Boiler repair and servicegas, oil, combi and condensing boilers
Heat pumps and air conditioningcold-climate air-source heat pumps; central air-conditioning installation and replacement

Reviews

What customers say

Customers praise Alex's quick response and efficient work: one says he arrived within an hour to fix a clogged basement drain, while another describes after-hours help when worried about water backing up from drains. Customers also mention faucet work, including a kitchen faucet and sink replacement; one customer says Alex diagnosed a leaking faucet and bathtub, sourced parts and completed the repairs.

Customer Reviews

Grace Spence

Very satisfied

Alex came and replaced my tap which has been leaking for some time. It feels like such a luxury to have a brand new tap and I won't worry about my water bill anymore. It was nice to talk to Alex as well. Thank you very much. I was glad to meet you.

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D A

Alex was amazing and came within an hour of us calling! Fixed the issue so quickly and did exactly what we needed done for a clogged drain in the basement. Came prepared with a smile on his face. Prices were incredibly reasonable too! We are so happy. Will be our go-to for ALL future plumbing issues :)

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Alex T

We were extremely happy with the excellent service we received from Alex. My wife and I called him after hours later in the evening when we were afraid of water backing up from our drains and he went above and beyond arriving quickly. He solved our plumbing issues in short time giving us a peace of mind. We find him highly professional and honest to deal with! I would definitely recommend him and now I can feel at ease knowing we have Alex as our go-to-services for any of our plumbing needs from now on. Thank you Alex!

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John Macpherson

Alex was easy to contact. With our leaking faucet and bath tub he diagnosed the problems, sourced the necessary parts quickly. The repairs were done and he made sure there was any further issues. Very satisfied with the work and will go to him for any other work we need done.

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Caledon Dressage

Alex did a great job replacing our faucet and sink in the kitchen. Super efficient and reasonable prices! Would highly recommend him!

Tino

Alex is the best plumber I have ever worked with. Very polite, professional and the quality of work is amazing. Thank you Alex! Easy 5 stars!

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Frequently Asked Questions

Does Ottr Plumr provide a written quote before work begins?

It diagnoses the issue first, provides a clear written quote and begins after the customer authorizes the work.

Does Ottr Plumr schedule commercial plumbing outside business hours?

It schedules after-hours, evening and weekend service for commercial clients to reduce disruption to their operations.

How does Ottr Plumr handle unexpected conditions found during a repair?

If it finds something unexpected after opening a wall, it stops, explains the finding and provides a fresh quote before continuing.

How long does Ottr Plumr's water-heater installation take?

A like-for-like tank swap usually takes 2–4 hours; a first-time tankless installation or conversion typically takes half a day to a full day, depending on the setup.

Does Ottr Plumr charge different rates for after-hours work?

After-hours rates apply on evenings and weekends.