Dom cervi
had been waiting for some time just to have the seal in my toilet replaced to stop it from constantly running. I received a message from the management company with an approximate timeframe of 10:00–10:30 AM for the plumbers to arrive.
I heard a knock at the door while I was upstairs on the other side of the house. I didn’t know for certain it was the plumbers, but I assumed it likely was, so I started putting my dogs into their crates so they wouldn’t be in the way before answering the door. It took me about a minute or so to get them secured before heading downstairs.
To my surprise, when I came downstairs I found two people already inside my house. I had never opened the door and never invited anyone in.
At that moment I had no idea who they were or why they were there. There was nothing identifying who they were or what company they worked for, so from my perspective it looked like two strangers had entered my home without permission. It wasn’t until one of them spoke and identified himself that I realized they were the plumbers.
I immediately asked him, “Is it normal practice for you to just walk into someone’s house?” and told him very clearly that what he did was extremely unprofessional. Entering someone’s home without permission is completely unacceptable.
His response was that he “didn’t think I heard the knocking,” and when I pressed the issue further his exact response was:
“Well if you want, I can leave and you can get the seal fixed later, or I’m here now.”
That response completely missed the point. The issue wasn’t whether the repair would get done — the issue was that two strangers had already walked into my home without permission.
I’ll be honest — if he hadn’t immediately spoken up and identified himself, that situation could have gone very badly. When someone unexpectedly finds unknown people inside their home, their first instinct is to protect their home and family. Situations like that can escalate very quickly, which is exactly why you never enter someone’s house without being invited in.
Despite the situation, I told him fine, go ahead and replace the seal since I had already been waiting a long time to have it fixed.
I also want to point out that I have two large German Shepherds, which is exactly why I was taking a moment to secure them before answering the door. If those dogs had been loose and someone decided to walk into my house uninvited, the situation could have turned out very differently.
After finishing the job there was no communication at all. They didn’t say a word, simply walked out of my house, slammed their truck doors, and sped out of my driveway like they were upset for being called out.
The entire interaction showed a complete lack of professionalism, basic respect, and common sense.
I want to make it clear that this review is not about the company name itself — it’s about the people representing it. When employees behave like this inside a customer’s home, it raises serious questions about the standards the company allows under its name and the level of professionalism customers can expect