Business ProfileVerifiedPlumbers in Worcester, Massachusetts
Reliable HVAC & Plumbing
Reliable HVAC, Inc., formerly Reliable HVAC & Plumbing, started in 2021 and is based in Worcester. Its plumbing side went its own way, and the company now focuses on heating and cooling across Massachusetts, including furnace, boiler, heat-pump, central-air and water-heater work.
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Business Highlights
- The company is licensed in Massachusetts, insured and EPA 608 certified.
- It holds Massachusetts Sheet Metal Master License #25725.
- It participates in the Mass Save Heat Pump Installer Network.
- It is a Mitsubishi Electric Diamond Contractor.
- It is BBB Accredited with an A+ rating.
- Mitsubishi parts and the compressor are warranted for 12 years each for a single-family home when registered within 90 days of installation.
Service Area
All of Massachusetts, from Worcester.
Public local listing. Reliable HVAC & Plumbing is one of 10 plumbers ProsGrade lists in Worcester, Massachusetts.
Listing details
6 services listed, including Heating repair and installation, Air conditioning repair and installation and Ductless mini splits. Open 24 hours, 7 days a week. 77 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Reliable HVAC & Plumbing compares with the other 9 plumbers on ProsGrade in Worcester, using public Google ratings and review counts.
- Ranks in the top half of the 10 Worcester plumbers on ProsGrade by Google rating and review volume.
- Has more Google reviews (77) than 5 of the 9 other Worcester plumbers on ProsGrade.
Trust Signals
Scheduling available 24/7 for urgent plumbing and heating issues.
Services Covered
6 services- Heating repair and installationGas and propane furnaces and boilers; heat pumps; tank and tankless water heaters
- Air conditioning repair and installationCentral AC repair and replacement; new central air
- Ductless mini splitsDuctless heating and cooling; Mitsubishi Electric as a lead brand
- Tune-ups and maintenanceSpring AC and fall heating tune-ups; condenser-coil cleaning
- Commercial HVACRooftop units, condensers and ductwork
- New constructionHeating and cooling for new homes; contractor projects
Reviews
What customers say
Several reviewers praise prompt service, and one describes a technician explaining the diagnosis and work in detail. One customer says the team addressed two concerns a month after an installation; another reported that a furnace/AC leak continued after a condensate-pump replacement and remained unresolved.
Customer Reviews
Riane S
I cannot thank Ian enough. Came out within 30 minutes of an early Sunday morning call. Figured out the issue and is scheduling the solution for the same week. Finally a company that answers the phone and helps when in need. They will be our new and only HVAC and plumber.
Luis Lozano
I contacted Reliable HVAC after discovering water leaking from my furnace/AC. Assuming a faulty condensate pump, I requested a repair. Ian responded and replaced the pump. However, he left without testing or confirming that the leak had stopped. Unfortunately, the water continued even after he left. I was billed $235, but the issue wasn’t resolved. I was overcharged for incomplete work and left without an actual solution. When the issue continued, I investigated further and discovered a block of ice had formed around the evaporator coils. All of this was visible and diagnosable with basic HVAC troubleshooting, which the technician did not perform. If you’re seeking truly reliable service, I recommend looking elsewhere.
Paul Marinucci
Reliable HVAC and Plumbing is absolutely fantastic!! From the moment I called and spoke to Alex who arranged the service call and she scheduled their tech I knew I was in the best of hands. Tech Eric called me as he was on his way and arrived exactly on time as he’d said. Eric listened patiently and intently as I explained the issue with my furnace. He detailed what the usual possible causes could be and explained all the diagnostics he would do to rule them out and hone in on what the problem could be. Eric explained in great detail what he was doing and why. Eric narrowed it down and quickly found that the communications between the Thermostat and the furnace were faulting out and causing the furnace to trip off and fail to run properly. Eric quickly installed a new digital thermostat and tested it and the furnace thoroughly. He showed me how to operate the thermostat, set date and time, heating and cooling - I dont even have to read the owners manual - Eric explained everything in great detail, with a smile, taking his time answering all my questions. It’s clear that Eric and Reliable HVAC are the best I’ve ever dealt with and I’m
Happy to be their customer for life. Great work and thank you for getting me back up and running so quickly! Huge kudos!!
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Frequently Asked Questions
How does Reliable HVAC handle repair estimates?
It diagnoses the issue, explains what is needed and provides an estimate before repairs.
Does Reliable HVAC provide emergency service?
It provides 24/7 emergency heat and AC service; no-heat calls on nights, weekends and holidays are billed at an expedited rate.
How often does Reliable HVAC recommend flushing tankless water heaters?
It recommends flushing tankless water heaters at least once a year.