Reliable HVAC & Plumbing

I cannot thank Ian enough. Came out within 30 minutes of an early Sunday morning call. Figured out the issue and is scheduling the solution for the same week. Finally a company that answers the phone and helps when in need. They will be our new and only HVAC and plumber.

I contacted Reliable HVAC after discovering water leaking from my furnace/AC. Assuming a faulty condensate pump, I requested a repair. Ian responded and replaced the pump. However, he left without testing or confirming that the leak had stopped. Unfortunately, the water continued even after he left. I was billed $235, but the issue wasn’t resolved. I was overcharged for incomplete work and left without an actual solution. When the issue continued, I investigated further and discovered a block of ice had formed around the evaporator coils. All of this was visible and diagnosable with basic HVAC troubleshooting, which the technician did not perform. If you’re seeking truly reliable service, I recommend looking elsewhere.

Reliable HVAC and Plumbing is absolutely fantastic!! From the moment I called and spoke to Alex who arranged the service call and she scheduled their tech I knew I was in the best of hands. Tech Eric called me as he was on his way and arrived exactly on time as he’d said. Eric listened patiently and intently as I explained the issue with my furnace. He detailed what the usual possible causes could be and explained all the diagnostics he would do to rule them out and hone in on what the problem could be. Eric explained in great detail what he was doing and why. Eric narrowed it down and quickly found that the communications between the Thermostat and the furnace were faulting out and causing the furnace to trip off and fail to run properly. Eric quickly installed a new digital thermostat and tested it and the furnace thoroughly. He showed me how to operate the thermostat, set date and time, heating and cooling - I dont even have to read the owners manual - Eric explained everything in great detail, with a smile, taking his time answering all my questions. It’s clear that Eric and Reliable HVAC are the best I’ve ever dealt with and I’m Happy to be their customer for life. Great work and thank you for getting me back up and running so quickly! Huge kudos!!

Firstly, it's great to see a young entrepreneur like Ian running a major business. I often judge a company based on its after-sales service, and many businesses fall short in that area. Once they have your money, they often feel no obligation to address your concerns. This is where Reliable HVAC exceeded my expectations. The team was very proactive and addressed two of my main concerns even a month after the installation was completed. No questions were asked— a team was dispatched immediately to assess the situation. They also took full ownership of the entire MASS SAVE refund process, which was seamless. I highly recommend this business if you're looking for excellent after-sales support.

I felt compelled to leave this review as I never had such a great experience when it came to resolving plumbling issues. Our water heater went on Tuesday and we happened to noticed right away around 2:38 p.m., my husband called Reliable and they came out right away. They were here around 3:10p.m. same day. Hunter was extremely professional, easy to communicate with him, personable, very knowledgeable. They never asked for a service call fee, he immediately told us the price, recommended a better product. We immediately said to go ahead and within 45 minutes he was back with a new water heater. He promptly installed it, hawl the old one out to take with him and cleaned after himself. He was prompt and efficient. He replaced the copper pipe that had multiple welding from how many times the water heater had been replaced. He also replaced few valves. It looks clean and professional. After installation he explained everything about the water heater and how to trouble shoot different scenarios. He was done by 6 p.m. I have to say, I was very impressed with how prompt and efficient they were (specially Hunter) to resolve our problem. Highly recommend!!!!!