Roto-Rooter Plumbing & Water Cleanup

Update: I emailed Pat below and he did refund me the full $150 for the video inspection that was not delivered. Overall, this was a very messy and costly experience, but I appreciate the Customer Satisfaction Manager following through. ----- I called for annual pipe maintenance. The technician that showed up quoted $600 to snake both internal and external pipes, plus $150 for a video inspection (discounted from $650, he said). He finished the snaking in 20 minutes and left. A second technician then arrived saying he was there to perform a basic free complimentary live video inspection with no recorded footage. He refused to acknowledge the receipt we received from the first technician and left when we pushed back on the discrepancy. When I called the office to request a $150 refund for the video service that wasn't delivered, the rep claimed she didn't know their own flat-rate pricing and had to call me back. She then told me the service cost is $683 — $83 more than the quoted $600 — and refused to honor the original quote, dismissing it as a "he said, she said" situation. They have yet to issue even the partial refund they acknowledged they owed. Absolutely horrible experience with hours of my time wasted and a ridiculous cost for 20 minutes of work.

I had a clogged/slow moving water tub/shower and I quickly did a Google search and Roto Rooter came up. Read a few reviews and scheduled an appointment for the next day. Denis arrived he was very nice, proffesional and friendly. Denis got to work- was finished within an hour and now i have a normal tub/shower w no slow moving water. Thabk you Denis!

Roto-Rooter Plumbing & Water Cleanup is a highly dependable company that provides fast, professional, and efficient service. Their technicians are skilled, courteous, and always ready to handle emergencies with care and precision. Whether it’s drain cleaning, pipe repair, or water damage restoration, they deliver excellent results. Their reliability, expertise, and customer-focused approach truly make them stand out.

Called they arrived in about two hrs Ernesto looked over everything and gave estimate. Started work very pleasant and curtious. Finished job and checkef all work again to make sure everything was done properly and no more leaks. Ernesto is an asset to this company Thank irwin lackowitz

The whole process was easy and efficient. I made the appointment with a friendly and very capable phone rep. Service was scheduled and the service tech, Danny, arrived in 45 minutes. Danny was knowledgeable, fixed the problem and cleaned up. Very professional