Islander Pools and Spas Inc. is a pool and hot tub retailer with an Albany, New York showroom offering products, parts, and in-store water testing assistance. Customer comments point to helpful guidance, responsive service, and efficient liner installations.
Local showroom support, helpful water chemistry guidance, and feedback noting efficient installs and clear communication make this shop a practical option for pool and spa needs in the Capital Region Local experience that helps homeowners across Albany, New York compare a more region-aware provider.
Albany, New York and surrounding Capital Region communities.
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Products and services include in-ground pool packages, hot tubs, liner replacement, pool chemicals, water testing assistance, parts and accessories, and seasonal supplies.
Reviews frequently highlight helpful, knowledgeable staff who explain water balancing clearly and answer questions thoroughly. Customers note smooth purchasing experiences and efficient liner installations, with some projects completed on tight timelines. Feedback also mentions a well-stocked showroom and responsive communication. Overall sentiment trends strongly positive across recent comments.
We are very very pleased with the inground pool that we purchased. The fact that the pool comes in insulated panels made the delivery so easy. They were able to get the truck in the back yard and stacked everything near where the pool was going to go. Jake the installer had the hole dug in one day and had the side panels in place and ready for the concrete bottom. By the end of week, they had the concrete in. After 24 hrs. the pool was ready for the liner, and the water was on its way. The whole process was very fast. The next step is to have the concrete poured and stamped around the pool and hook up the pump and filter. I can't say enough good things about working with Kenny at Islander, Jake and Matt and their crew for their Kindness and explaining everything as they are doing it and answering our hundred+ questions. When we went into Islander to have our water tested and grab the chemicals we needed we worked with Tessa. She was very knowledgeable and explained everything. Very sweet girl. I HIGHLY RECOMMEND Islander Pools.
Tessa and Hanna were incredibly helpful in guiding me through balancing my pool. They took the time to explain what needed to be done, answered all of my questions, and made the process easy to understand. Their knowledge, patience, and friendly customer service were greatly appreciated. I would recommend them to anyone looking for helpful service.
Alex was so friendly, knowledgeable and helpful. She was efficient and very informative about the process we need to take to get our water chemistry in a perfect range. She explained everything well and asked several times if I had any questions. She was wonderful!
Had a great experience with Islander pools. Just had a new liner installed and the crew was amazing. Very professional and quick. Got are pool done before the July 4th holiday. Couldn't be happier!
Andrew the sales manager is very knowledgeable and made purchasing the pool very easy. Good experience. Pool came out beautiful. Customer service is unmatched. Sales was easy, install was easy, and they answered any questions I had. Also have an amazing showroom in the back with very knowledgeable staff. If you’re on the fence about where to shop for a pool look no further. Highly recommend!
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