Islander Pools & Spas Inc

I would like to say Islander Pools associates are very kind and helpful. Eleanor and Connor took the time effort to assure that I could get what I needed. Although, the atmosphere was very warm, due to a nonworking air-conditioning system. Fans should be purchased for their comfort when things like this happen.

I am so impressed by islander pools! I have dealt with 2 other local pool companies in the past with my previous homes by far the most easiest process! It was such an easy organized process from the start. Ken was out salesman at the Ballston spa location and he was professional and very easy to deal with. Ken set us up with the contractor who put the pool up, he put us in touch with the water company and the last but not least the electrician. Everyone down the line was very easy to communicate with. Pools in with no problems! I am so happy! Highly recommend islander pools !

My wife and I recently purchased a new Flash hot tub from Ken Durkee. As background, we had never owned a hot tub before, so we had very little experience or knowledge beyond the research we had done on our own. Our experience with Ken was simply outstanding. In addition to being friendly and knowledgeable, he was very patient, honest and genuinely interested in helping us find a solution that met our needs and budget. Ken acted as an educator, not as a salesperson, and that made all the difference. We never felt pressured to buy. He thoroughly explained the features of the various models they sell, and he encouraged us to sit in them (a “dry test”) to see how they felt. He also made himself available for questions even after we left the store, and was consistently very responsive in his communications and helpful throughout the process. When it came time to make a purchase, Ken gave us a great deal. As important, he continued to stay in touch after the sale to ensure we were satisfied with our decision. Over the years, I have worked with many people in sales and customer support. I can definitely say that Ken is one of the most customer-focused professionals I have encountered. His commitment to customer service is exceptional, and I highly recommend seeking him out if you are considering a hot tub from Islander Pool and Spa in Ballston Spa. In addition to the outstanding sales experience, another major factor in our decision was that Islander Pools and Spas has its own team of service technicians available to address any issues that may arise. During my own research, I repeatedly heard the advice: “Buy the dealer, not just the tub.” Based on our experience, that is excellent advice.

We recently purchased a new Polaris Epic 8642 iQ, and we couldn't be happier with the experience we had at Islander Pools & Spa in Ballston Spa. A special thank you to Eleanor, who was knowledgeable, patient, and helpful throughout this process. She took the time to answer all of our questions, explain the different options available, and helped us confidently select the best cleaner for our pool. Her customer service was outstanding from start to finish. The entire team at Islander Pools & Spa was friendly, professional, and a pleasure to work with. It's refreshing to do business with a company that truly values its customers and stands behind the products they sell. If you're looking for pool supplies, equipment, or expert advice, we highly recommend Islander Pools & Spa—and be sure to ask for Eleanor!

I just received and started up my hot spring flair hot tub. WOW, what an upgrade from my old one. Ken was absolutely amazing at the store when me and the wife were picking out a hot tub. He answered all my questions, went over everything in detail, and was generally amazing on working with us for this purchase. Not only that, but the customer service which you will definitely want for a hot tub is top notch with Ken. Can’t thank him enough. ALSO, huge shoutout to the delivery team that came. I didn’t catch all their names outside of Liam, but they were also incredible. They removed my old tub n installed the new one and gave a great demo. It isn’t easy moving hot tubs to a deck in snow up 5 stairs and onto my slippery Trex. Huge shoutout to those guys who were all wonderful. The ease, service, and overall quality of everything was impeccable. Look at this beaut of a hot tub! Thanks a bunch Ken and team. Looking forward to doing more business with you guys in the future. —Tim