Shan Rahaman
I don't usually write reviews, but I wanted to share my experience because it may help others who are dealing with pool automation issues.
A few weeks ago, my Jandy AquaLink 2.0 system suddenly stopped communicating with the app, leaving me unable to control my pool remotely. After spending a considerable amount of time troubleshooting the issue myself without success, I decided to call a few pool companies for help.
My first call was to Leslie's Pool Supplies. After their diagnosis, I was told that I needed a new motherboard, transformer, and antenna, with a total estimate of approximately $3,000. Since that seemed like a major repair, I decided to get a second opinion.
I then contacted Top Notch Pool Management. They required the $175 diagnostic fee upfront before scheduling the visit, which I wasn't particularly excited about, but I decided to move forward.
Ronnie, the owner, came out the same day. Although he arrived later than originally expected, he took the time to thoroughly diagnose the problem rather than immediately recommending expensive replacements. After performing several checks and consulting directly with Jandy support, he determined that the issue was the AquaLink 2.0 antenna and not a complete system failure.
What impressed me most about Ronnie was his willingness to explain what he was seeing and why. During the visit, he also noticed that my sacrificial zinc anode was heavily coated with calcium and explained the importance of maintaining and replacing the anode periodically to help protect pool equipment from corrosion. This was something I had never been told before and was genuinely useful information. I decided to go ahead and have Ronnie replace the Aqualink 2.0 Antenna with the 3.0 Antenna, and also replace the anode.
When Ronnie discovered he didn't have the replacement anode available immediately, he took the time to explain how I could clean the existing one myself in the meantime. I appreciated that he shared that knowledge instead of simply waiting until the next visit.
The quote Ronnie provided me with wasn’t cheap. I had found some of the replacement parts online at lower prices than what I was quoted. When I asked about the difference, Ronnie explained that parts purchased through unauthorized sources may not be covered under Jandy's warranty. While his pricing wasn't the lowest available online, the explanation made sense to me, and I was comfortable paying for properly sourced parts and professional installation.
The installation has now been completed. Ronnie upgraded my system with the new AquaLink 3.0 antenna, and everything is working properly again. The app is fully functional, and I can once again control my pool remotely. Ronnie also took additional time to help troubleshoot an issue I was experiencing with my pool lights and provided helpful guidance regarding the lighting system, which I appreciated. Overall here are the pros and cons in my dealings with Top Notch.
Pros:
• Thorough and honest troubleshooting.
• Did not appear to upsell unnecessary equipment.
• Identified the actual failed component instead of recommending replacement of the entire system.
• Consulted with Jandy support to verify the diagnosis.
• Took time to educate me about pool equipment maintenance.
• Helpful with additional troubleshooting beyond the original issue.
• System works exactly as expected after the repair.
Cons:
• Scheduling and communication regarding actual installation times could be improved.
• Upfront payment for diagnostics and full payment before the work starts may not be ideal for every customer.
• Overall, my experience with Top Notch Pool Management was positive. What stood out to me was Ronnie's willingness to diagnose the actual problem, explain his findings, and focus on fixing what was broken rather than selling a much larger repair. While there is room for improvement in scheduling and communication, the quality of the diagnosis, repair, and customer education ultimately earned my trust. I would not hesitate to Top Notch again for future issues that arise with my pool.