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FeaturedPool & Hot Tub Companies in Aurora, Illinois

The Great Escape Aurora

Featured in Aurora Today 4.70 (456 reviews)(630) 851-9090

The Great Escape Aurora

The Great Escape Aurora is a home-leisure retailer in Aurora, Illinois, offering swimming pools, hot tubs, swim spas, pool parts and pool-care products. Its swim spas pair resistance swimming with heated hydrotherapy seating.

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Business Highlights
  • The company says it has more than 50 years of experience.
Service Area

Based in Aurora.

Featured Local Business

The Great Escape Aurora is one of 6 pool & hot tub companies ProsGrade lists in Aurora, Illinois.

Featured
Featured on ProsGrade
Listing details

6 services listed, including Swimming pools, Pool parts and filters and Pool chemicals and test kits. Open 7 days a week. Rated 4.7 from 456 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How The Great Escape Aurora compares with the other 5 pool & hot tub companies on ProsGrade in Aurora, using public Google ratings and review counts.

  • Ranks in the top half of the 6 Aurora pool & hot tub companies on ProsGrade by Google rating and review volume.
  • Rated 4.7 on Google, at or above the 4.5 average of other Aurora pool & hot tub companies on ProsGrade.
  • Has the most Google reviews (456) of the 6 Aurora pool & hot tub companies on ProsGrade.
  • One of 3 Aurora pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

6 services
  • Swimming poolsSelf-installation, above-ground, semi-in-ground and in-ground options
  • Pool parts and filtersCartridge, sand and diatomaceous-earth filter options
  • Pool chemicals and test kitsWater test kits, sanitizers and balancers
  • Hot tubsDreammaker, Viking, Signature Spas, Jacuzzi and Sundance
  • Swim spasResistance swimming and heated hydrotherapy seating
  • Pool winter-closing kitWATER TRENDS 12K-gallon kit

Reviews

What customers say

Customers praise the staff as friendly and helpful, and two reviewers appreciate that staff did not push products they did not need. One customer also values free water testing and staff explanations of the results.

Customer Reviews

Lisa Grant

I cannot say enough good things about The Great Escape store in Aurora. They're like the Walter E. Smith of furniture, except for pool needs, outdoor living furniture, and decor. Simply an amazing staff and customer service. Chris has recently been helping me, Outstanding job Chris as well as all the other staff! Once again a big thank you to all the staff for being friendly and helpful!!!!
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Lisa Perreault

Love the staff at the great escape in aurora!! Bought our pool here and Chris went above and beyond making us feel comfortable with our purchase. I love that we can have our water tested for free- the staff always is so helpful going through the test results and explaining what we need to do. Everyone is always very friendly and helpful- would highly recommend!! I would give ten stars if I could ??
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Brian N.

We bought a pool from the Great Escape and we were dealing with the store manager. He was a very kind, knowledgeable and (20 years with the company) experienced salesman. He didn’t try and push us to buy something we didn’t need. Only what we were looking for and made his recommendations to help us in the right direction. Great service, I couldn’t ask for more. Wide variety of everything you could need for summer with the best prices and options. High quality products.
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Susan Dean

Chris Damarjian the manager went above and beyond to help me out with pool replacement parts! I was genuinely impressed with his knowledge and the quick response to helping us out with getting our pool up and running. I would highly recommend this store and the staff with any and all of your pool needs. Thanks again you guys are wonderful….
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Sherri Mcfalda

Fantastic staff and service. We bought our pool here in 2024. Rob was our sales representative and went above and beyond. Being first time pool owners we always have lots of questions and Rob is always there to help and guide us. The entire staff make you feel welcome and appreciated every time you walk in the door. The best part is that they never try to sell you things you don’t need. Highly recommend for all pool needs!
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Frequently Asked Questions

Can pool and spa chemicals be returned?

No. Pool and spa chemicals are not eligible for returns or exchanges.