Business ProfilePool & Hot Tub Companies in Brantford, Ontario
Hooton Pools & Spas
Hooton Pools & Spas
Hooton Pools & Spas says it is family-owned and operated since 2000, serving Brant and Brantford. It sells above-ground and on-ground pool kits for DIY installation and hot tubs, and provides pool and spa service.
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Business Highlights
- Family-owned and operated since 2000.
- The company says its service team is fully trained.
Service Area
Brant and Brantford.
Active Business Listing
Hooton Pools & Spas is one of 7 pool & hot tub companies ProsGrade lists in Brantford, Ontario.
Active
Public local listing
Listing details
6 services listed, including Pool service, Hot tub service and Water care and testing. Open Monday to Saturday. 142 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Hooton Pools & Spas compares with the other 6 pool & hot tub companies on ProsGrade in Brantford, using public Google ratings and review counts.
- Has more Google reviews (142) than 4 of the 6 other Brantford pool & hot tub companies on ProsGrade.
Services Covered
6 services- Pool servicepool opening and closing; liner replacement; winter safety covers; plumbing and equipment repairs or replacements; salt-water and ozone purification installs; variable-speed pumps
- Hot tub serviceleak and equipment repairs or replacements; winterizing; spa cover replacement; coverlifters; delivery
- Water care and testingfree digital water testing; advice on adjusting water levels
- Pool kitsCash & Carry
- Hot tubsCoast Spas, Great Lakes Spas and Canadian Spa Co.
- Pool and spa parts
Reviews
What customers say
Customers mention friendly help and pool or spa purchase advice, while a customer reports that a replacement drain plug for a Waterway pool filter was supplied the same day. Service feedback includes a report of no service after six weeks despite a two-to-three-week estimate, with calls and messages unanswered; in a separate account, a customer who had a new liner installed disputed whether an extra water tank was delivered and recounted an employee saying, “Oh well, it's been 3 years anyway.”
Customer Reviews
Kim Lear
Very friendly and welcoming people. They helped us with all of our needs! Will definitely be back. Thank you for being so helpful
Mike Franks
Great place for pool or spa purchase suplise and advise. Never had any issues.
Cassandra Martin
Extremely disappointed with the Hooton. We were told that service would take approximately 2–3 weeks, but it has now been 6 weeks and we still have not received any service.
What's even more frustrating is the complete lack of communication. We have made multiple phone calls and gone in person multiple times, yet the service manager has never returned a single call or responded to any of our messages.
After waiting for weeks with no updates or support, we ended up visiting another Pioneer Pools. They took the time to walk my husband through how to fix the issue himself, completely free of charge. Within minutes, we had more help from them than we received in six weeks from the Hooton.
Delays can happen, but ignoring customers and failing to communicate is unacceptable. Based on our experience, I would not recommend this company and we will be going elsewhere for our pool needs.
Mr. D
I purchased a Waterway Pool Filter in 2007 and recently needed a replacement drain plug due to a crack. Hooton supplied the part the same day, and their customer service was excellent. Thank you for your outstanding support.
John Whalen
Unsatisfactory service. Over the years we have bought all our replacement equipment from Hooton. Easily over $10k. Since we use C-pool and it has to be purchased elsewhere. We buy very few chemicals. So we always bought our large items from Hooton. Recently, they installed our new liner. We purchased an extra tank of water. We felt the extra tank wasn't added. As seen in the pictures. 3 tanks plus hours of our hose running. Only brought the level to our first step. Beyond all of that. We spoke to a couple ppl and it was being looked at. Going forward. I was told the 3rd tank invoice had to be paid. Upset I said the water supplier was going to cost them a customer. Well, without batting and eye. This long-haired, black finger nail employee. Looks at his screen and says, "Oh well, it's been 3 years anyway." Didn't think it had been that long since our last purchase. However, it was a safety cover. Apparently, this employee has no soft skills, and I'm not worth anything as a customer. Going forward, that frustrated customer who would have gotten over the bill. Will now not ever come back. I will also gladly tell others of my experience. As for future equipment, our new heat pump, robot, and hot tub. Will now be purchased elsewhere. Along with everything else.
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Frequently Asked Questions
Does Hooton Pools & Spas install pools?
No. It sells Cash & Carry above-ground and on-ground pool kits for DIY installation.
Does Hooton Pools & Spas offer financing prequalification for pool purchases?
A financing prequalification option is available for pool purchases.
What does Hooton Pools & Spas request for backyard spa delivery?
It requests photos showing the access route and planned tub location, and asks whether there is a gate and whether steps are involved.