sandra delaney
We purchased an above ground pool. Dale and his team was wonderful explaining all steps and details. Taking the time to make sure everything was going smoothly. I would recommend Dale and Pioneer Pools.
Taking CallsPool & Hot Tub Companies in Brantford, Ontario
Pioneer Family Pools, Spas and Patio Furniture
Pioneer Family Pools, Spas and Patio Furniture
Pioneer Family Pools sells pools, hot tubs and patio furniture and provides pool and hot-tub service and repair. Its Brantford location is part of an operation spanning Southern Ontario.
Business Highlights
- Its safety covers carry a 15-year pro-rated warranty on manufacturing defects.
- The company says its vinyl lock-in winter covers are Canadian-made.
Service Area
Brantford and locations across Southern Ontario.
Local Business Taking Calls
Pioneer Family Pools, Spas and Patio Furniture is one of 7 pool & hot tub companies ProsGrade lists in Brantford, Ontario.
Taking Calls
Taking calls through ProsGrade
Listing details
12 services listed, including Pools, Hot tubs and spas and Patio furniture. Open 7 days a week. Rated 4.3 from 339 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Pioneer Family Pools, Spas and Patio Furniture compares with the other 6 pool & hot tub companies on ProsGrade in Brantford, using public Google ratings and review counts.
- Has the most Google reviews (339) of the 7 Brantford pool & hot tub companies on ProsGrade.
Services Covered
12 services- PoolsInground, onground and above-ground.
- Hot tubs and spasPlug 'N Play and hardwired models.
- Patio furniture
- Pool openings and closings
- Pool liner installationStock and custom liners for inground, onground and above-ground pools.
- Pool renovationsCoping and pool decking upgrades.
- Pool repairs and equipment repairPumps, filters, salt systems and heaters.
- Pool safety coversCustom, template and stock options.
- Vinyl lock-in winter coversVinyl; custom-made after pool measurement.
- Hot tub winterizationDrain the tub and blow out plumbing lines.
- Hot tub cover installationDelivery, installation and cover-lifter setup.
- Hot tub pad installation
Reviews
What customers say
Several customers praise knowledgeable staff and clear guidance through pool and hot-tub purchases. One customer says the pool was built as promised and on schedule. Another says a delivered hot tub fell short of expectations; Brady arranged a swap for a Caldera Makena, and the customer was pleased with the result.
Customer Reviews
Ken Spragg
We chose a hot tub brand that was less expensive. Hind sight showed that you get what you pay for. The sales staff was informative and cautioned us, but we were planning on moving and only needed to replace the current unit with something.
As it turned out, the new tub was less than what we wanted, but that was not established until after it was delivered.
We spoke with Brady and explained that the spa we bought was less than what we expected. Although it took some time, Brady went to work and arranged to swap out the inferior tub with a Caldera Makena - a much better unit. We obviously paid the
. difference in price, had the old tub picked up and the new one installed and are quite pleased with the result.
If you're planning on using the hot tub for more than 10 years, buy a quality product from Brady or Dale and you won't be disappointed.
Great customer service! Great people! Very professional. Very knowledgeable. Reasonably priced.
Janette Heckman
We bought at Brantford Pioneer Pools we dealt with Erika. It was an absolute wonderful experience. Erika was very knowledgeable, went above and beyond to help us. She is an absolute asset to the store and made our shopping experience fabulous! Kevin and Janette
Piotr Kamil
Josh and the Pioneer team were excellent to work with from beginning to end. They attended our house to review the property and gather the necessary information to provide pool and equipment options as well as thoughtful recommendations. The entire process was clear, transparent and enjoyable. The pool was built exactly as promised and according to schedule. Josh and the Pioneer team were personable, knowledgeable, reliable, honest and professional.
beth mulligan
We have had the best experience as first-time hot tub buyers and users. Dale was our salesman and he made our experience such an enjoyable and stress free time. He is very thorough and made sure we chose the right hot tub for our needs and wants. Once the hot tub was set up, he came to our house to make sure everything was running smoothly and that we knew what we were doing. That showed us how passionate he is and that he takes great pride in his job! The delivery men were on time and did an incredible job at placing and setting up the cover. They were so friendly and answered all my silly questions.
Please see Dale for all your hot tub and pool needs. Highly recommend!!!!
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Frequently Asked Questions
What does Pioneer Family Pools do during a pool opening?
Opening tasks include reinstalling pool fittings and accessories and connecting plumbing and equipment.
Does Pioneer Family Pools winterize every hot tub make and model?
No. Its winterization service does not cover all makes and models.
What pool feature is needed for a vinyl lock-in winter cover?
The pool needs a second, top coping channel to receive the cover bead.
Can Pioneer Family Pools remove an old hot tub cover during installation?
Yes. Old-cover removal is available for a regular service charge.
Are parts and fittings included in Pioneer Family Pools' service pricing?
No. Pricing covers the listed task; required parts, fittings or equipment are billed separately.