Local pool and hot tub shop with field service for residential and building amenities, offering maintenance, repairs, and supplies from a Burnaby, British Columbia base.
Local shop support combined with field technicians who service residential and building amenities. Clear weekday availability and a single contact number for scheduling. Ability to source parts and supplies directly through the store Local experience that helps homeowners across Burnaby, British Columbia compare a more region-aware provider.
Metro Vancouver, including Burnaby, British Columbia, Vancouver, North Vancouver, Coquitlam, Surrey, Langley, and nearby communities.
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- Routine pool and hot tub maintenance- Water testing and balancing- Equipment diagnostics and repairs (pumps, filters, heaters)- Liner replacement and component change-outs- Seasonal openings/closings where applicable- Retail supplies and replacement cartridges
Reviews often mention dependable ongoing maintenance and clear communication from specific technicians, with photo updates noted by some building clients. Several customers highlight successful repair work and liner replacement outcomes. There are also critical reviews citing concerns about chemical balance experiences and an isolated report about driving conduct. Overall sentiment trends positive, with praise for responsiveness and professionalism alongside some mixed feedback.
This morning at 820am, one of your vans passed me in an active school zone (with a "Summer School in Session" sign), when I was doing 35 in a 30 zone. They created their own lane by driving in the parking lane, which it most definitely illegal. You can't pass in a school zone, especially when there it is a single lane road. They scared the hell out of me because I did NOT expect a vehicle to be passing me on the right.They then proceeded to speed through the next school zone which was also a marked active school zone. This person should not have a license.White Nissan van (I believe an NV200?) with your name all over it. Plate started with XH.
This company maintains the pool and hot tub in my building (Vancouver). A few months ago, after spending 15 minutes in the hot tub, my swimsuit was completely discolored.I've worn this swimsuit dozens of times in different hot tubs, and this has NEVER happened before. So I contacted the company to report it and get an explanation. They sent someone to check the hot tub's chemical levels and told me there was no problem and that the levels were the same as usual. However, after checking the permitted levels in British Columbia, it turned out that theirs (the one they sent me) was well above the legal limit.After several follow-up emails requesting compensation, this company chose to ignore me, and I never heard from them again.Beyond their appalling and deplorable customer service, this company is dangerous to your health! Avoid them at all costs!
Outstanding Residential Pool Service – Highly Recommend Imperial Paddock Pools LtdI recently hired Imperial Paddock Pools Ltd for a pool liner replacement at my home in Maple Ridge and ongoing residential pool maintenance, and the entire experience exceeded my expectations.From the first consultation to the final result, their team demonstrated exceptional professionalism, expertise, and attention to detail. Replacing a pool liner can be a complex job, but their technicians handled the entire process smoothly and efficiently. They took the time to explain the options available, helped me choose the right liner for my pool, and completed the vinyl pool liner installation with impressive precision.Since the replacement, they have also been handling my regular residential pool maintenance, and the difference is remarkable. My pool has never looked better. The water is always crystal clear, perfectly balanced, and the entire pool area looks immaculate every time they service it.What really stands out about Imperial Paddock Pools is their comprehensive residential pool services. They clearly know pools inside and out—from pool cleaning and water chemistry balancing to equipment inspections and preventative maintenance. It’s reassuring knowing that professionals are monitoring everything so potential issues are caught early before they become costly repairs.Their team is reliable, punctual, and clearly takes pride in delivering high-quality service. Communication is excellent, and they consistently go above and beyond to ensure the pool stays in perfect condition.If you’re looking for a company that specializes in residential pool services, pool liner replacement, professional pool maintenance, pool cleaning, and full-service pool care, I would absolutely recommend Imperial Paddock Pools Ltd. Their workmanship, reliability, and dedication to customer satisfaction truly set them apart.Thanks to their team, my pool now looks pristine all season long, and I can enjoy it without worrying about the maintenance.Five stars all the way!
We have been using Imperial Paddock for over 40 years and the service has been incredible. Ryan has gone over and above to help with any maintenance issues. He is knowledgeable, dependable, kind, professional and a top notch employee.Trish in accounting is outstanding and gives exceptional customer support. We would highly recommend!
Ryan from Imperial Pool and Paddock is a professional and highly reliable individual. He has been instrumental in maintaining the optimal standards of our pool facilities. Ryan consistently exceeds his responsibilities by providing us with timely updates via photographs and messages regarding any non-related pool issues that are clearly not his responsibility. We are extremely pleased to have him as part of our building community.
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