FeaturedTaking CallsPool & Hot Tub Companies in Charlottesville, Virginia

Luxury Pool & Spa

Top Spot in Charlottesville Today 4.60 (54 reviews)(434) 202-2331

Luxury Pool & Spa

Founded in 1988, Luxury Pool & Spa is a pool and spa dealer with a Charlottesville showroom. It sells hot tubs, swim spas, pools and related supplies, and offers spa service, repairs, water testing and instruction. It also has showrooms in Henrico, Richmond and Fredericksburg.

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Business Highlights

Family-owned business.
Professionally trained spa service staff.
Authorized warranty service provider for Caldera, Hot Spring, Endless Pools and Freeflow Spas.
Employees have more than 100 years of combined experience in the pool and spa industry.

Service Area

Charlottesville, Henrico, Richmond and Fredericksburg.

Featured Local Business

Luxury Pool & Spa is one of 5 pool & hot tub companies ProsGrade lists in Charlottesville, Virginia.

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Featured on ProsGrade

Listing details

8 services listed, including Hot tubs, Swim spas and Pools. Open Monday to Saturday. Rated 4.6 from 54 reviews.

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How This Business Compares

How Luxury Pool & Spa compares with the other 4 pool & hot tub companies on ProsGrade in Charlottesville, using public Google ratings and review counts.

Ranks in the top quarter of the 5 Charlottesville pool & hot tub companies on ProsGrade by Google rating and review volume.
Rated 4.6 on Google, at or above the 4.4 average of other Charlottesville pool & hot tub companies on ProsGrade.
Has the most Google reviews (54) of the 5 Charlottesville pool & hot tub companies on ProsGrade.

Services Covered

8 services

Hot tubsJacuzzi, Sundance and American Whirlpool.
Swim spasAmerican Whirlpool.
PoolsVogue above-ground pools.
Spa service and repairRepairs, part installation and replacement, diagnostics.
Water testing and instruction
Pool supplies and water carePool care systems and Jacuzzi True Water.
Spa accessories and coversEnd2End swim spa covers.
Robot pool vacuums

Reviews

What customers say

Customers praise the staff's guidance on product selection and spa-water care, and describe hot-tub delivery and installation as efficient and well coordinated. One customer says a scheduled service call for a leaking hot tub was followed by a call from the Richmond store saying Luxury Spas could not be fixed on site. Another says they were told to order filters online and still had no replacements after multiple orders.

Customer Reviews

Liz Notter

I scheduled a service call for a leaking hot tub that I purchased from this store. The day of service, I received a call from the Richmond store that Luxury Spas are not fixable on site. So when you purchase a spa from here, be aware that if it breaks, that's it. We won't be purchasing a spa from Luxury when we need to replace this one.

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Steven Standish

Bought a hot tub. Installers spent more time stressing out my animals than they did installing the hot tub. Fast forward to a year later and I am attempting to buy new filters for the hot tub. I call and ask to order some and was told to go online. I was told that any filter that has threads on the bottom will work. Now, two months and three amazon orders later, I still do not have replacement filters. seriously, why would they tell me to order them online instead of through the company?

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Paul Bunts

We had a great experience with Thomas and his team. His attention to detail was exceptional. We encountered no problems. The delivery team worked very well together and had the tub installed in no time. It seems like we didn't just buy a hot tub, but a relationship with the staff. They are great coaches as we learn to maintain our spa chemicals. Highly Recommend them!

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Maureen Macri

We recently purchased a hot tub from Luxury Pool and Spa. The customer service was excellent. Thomas and his staff were outstanding in every way possible. We were building an enclosed porch for the hot tub and due to some complications Thomas had to store our hot tub longer than originally requested. but he had no problem with it. He came out to our property to make sure there would not be a problem delivering and setting it up. He went beyond the call of duty. The delivery team was very efficient and friendly. It was a wonderful positive experience and I would recommend Luxury Pool and Spa without hesitation.

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Kathy White

We recently purchased a hot tub from Thomas at Luxury Pool & Spa. He helped us find the perfect product in our price range. He is very knowledgeable about all of the products and water care and always willing to answer any questions we have. The delivery team were also great! I couldn't ask for a nicer and more helpful staff. We love our new hot tub and I highly recommend Luxury if you want great customer service!!

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