Erica Cerutti
We used Aqua Pools for the first time to open our inground pool and the experience has not been a good one to say the least. Let me preface this by saying I talked to a handful of people we know with inground pools before writing this review, all of whom said the opening process should not have been this difficult.
Two techs were sent to open our pool early 6/4. By the next morning, the pool was still the same exact swampy green, if not even darker. Our pool owner friends we sent photos to were shocked. The following day, we were then told over the phone to add 13 more gallons of chlorine. Within a few hours after my husband did that, it already looked better. The tech who was here said he's been doing this for 50 years...well you could have fooled us. He was clearly in a rush, didn't answer any basic questions, saw we were younger homeowners and simply said "you should be good. Just let it run for up to a week." Had we done nothing, our pool filter probably would have blown out.
I understand a pool opening service comes with a standard amount of chemicals. However, being that this company's model is "we don't leave until your pool is clear" and the tech's decades of experience, the absolute least he could have done is taken 5 seconds before he left to say, hey based on the color/condition of your pool, you're definitely going to need a whole lot more chlorine or shock to get things moving and we would be in a totally different spot today. The front desk even agreed the tech should have told us to at least bring a water sample in that day or say we'll likely need to add more today. But the complaint department could care less.
Must explain why no one in our subdivision who we've spoken to (where almost 40% of the homes have inground pools) have said they've used them.