Classic Pool Service

Installed new liner about two years ago. Had to come back a few days later, cause it was falling down. It started falling down again last year, in a few places. This year called again because it is falling down. It has to be repaired. Talked to someone, but never heard back. Would not recommend this place.

I contacted Classic Pool Service Early in January via email concerned about my failing pool cover that I had done myself in the fall. Someone called me, explained the kind of pool covers. They could replace it with, explained that the next week we would have a few days of 50 and 60° weather, told me they could come to my home either Wednesday or Thursday of that week. They said they would call me back on Monday or Tuesday and let me know which day works better. I never heard back from them, I called several times, I emailed several times, I even put in a ticket on their website, and they absolutely ghosted me, no reply at all If they could not do the service, or we’re not willing to do the service, us a simple reply saying so would have been so much more professional than no response at all. As a single mother with a failing pool cover, I need reliable and professional services. Classic pool service obviously is not it

Stay far away from this company. This is the worst contractor I’ve ever worked with. They are very quick to take on new projects but refuse complete work. They promise to fix things but never will. Jackie and Wayne with his “30 years of experience” are very dishonest and should be ashamed of themselves. It took me 30 min to learn more than the pool technicians they send who know the chemistry of the pool without ever testing the water. For example, I have a salt water pool. When they opened it, they kept dumping bottles of liquid chlorine in. When I asked if the pool needed salt for the chlorine generator to generate consistent levels of chlorine, the tech had a blank look on his face and said, I’m just here to do what Wayne told me to do. These guys aren’t experts. I’ve waited more than 2 years to write this review. I gave them every chance to make up for their horrible service but they haven’t called or written me back in over 6 months now. Do yourself a favor and don’t hire them for any serious projects.

Wayne and his crew have been maintaining my pool for around 5 seasons now. They open and close the pool each year. They have also replaced my liner, winter cover and controller. The pool is now fully automated with an app on my phone and is also salt water. They provide quality products at fair prices. When I have issues, they resolve them quickly for me. They are top notch.