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Regina Pools & Spas

Pool & Hot Tub Companies in Columbia, Maryland
Ranked #3 in Columbia | Grade A-
4.80 (256 reviews)

Regina Pools & Spas

Local store for hot tubs, saunas, swim spas, and pool care with in-store water testing and seasonal support Serving homeowners across Columbia, Maryland.

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Why Homeowners Choose This Business

Local showroom with hands-on product guidance. Consistent in-store water testing support. Staff known for helpful communication and follow-through. Weekend hours for convenience Local experience that helps homeowners across Columbia, Maryland compare a more region-aware provider.

Service Area

Serving Timonium, Lutherville, Towson, Cockeysville, Hunt Valley, and the Greater Baltimore area Serving homeowners across Columbia, Maryland and nearby surrounding areas.

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Listing details

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  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Maintains a competitive standing in this market.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Establishment
  Point Of Interest
  Sporting Goods Store
  Store
  Hot Tub Sales
  Maintenance
  Installations
  Sauna Sales
  Swim Spas
  Pool water testing
  Spa chemicals
  Pool chemicals
  Hot tub cleaning service
  Filter replacements
  Pool and spa supplies
  Water care assistance
  HotSpring dealer
  Baltimore pool service

Hot tub and swim spa sales; sauna sales; pool and spa chemicals and supplies; in-store water testing and guidance; hot tub drain/clean/refill service; seasonal pool and spa support; parts and accessories.

Reviews

Customer Reviews

Faulkner
Don pretty much saved the day and is the greatest guy ever! Thank you for being you. Amy is so helpful every single time I go in and is so knowledgeable. What a rock star! Mary and billing is the best. Overall, a dream team of a staff.
Josh Carlin
I cannot thank Don enough for going above and beyond. He pretty much saved the day and did so with a big smile on his face. In addition, every single time I go in, Amy has been absolutely amazing and so kind. Mary in billing is such patient…
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I cannot thank Don enough for going above and beyond. He pretty much saved the day and did so with a big smile on his face. In addition, every single time I go in, Amy has been absolutely amazing and so kind. Mary in billing is such patient and kind person. Overall, a dream team of a staff. Thank you!
Mark Howie
Ok. Let me level set this review by sharing that my family has owned a small business for over 40 years. I ran the books and understand the many challenges of being a small business. I also have over 30 years in management. Let me start…
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Ok. Let me level set this review by sharing that my family has owned a small business for over 40 years. I ran the books and understand the many challenges of being a small business. I also have over 30 years in management. Let me start with the positive. Many of the workers and team members that work throughout the store are personable, helpful and want to do a good job. Now here are the areas for improvement

Regina expects full payment upfront for their service department. I understand part of the thinking with this practice. But if a vendor expects full payment on agreed service, then they should make an extra effort to meet those dates and at a higher level of quality.

Further, I paid for an opening, they started it, said the water was too dirty and recommended emptying the pool and refilling. As most of us know, multiple cleanings and chemicals can do the same thing. So I paid for an opening that was not completed. Then paid for them to remove the water (and the date that was agreed to was missed). At that point, I decided to no longer use Regina for pool service and went to another vendor with whom I am much happier.

Also, I know how difficult it can be to find good help. And I know how difficult it can be to schedule service when it could take more time then initially expected. All that said, pools are high maintenance. Most of us who own them know this and are prepared for the investment, Regardless, I still use Regina for some of my chemical purchases but will not be using them for pool service.
Len Fleischmann
Regina Pools provides the kind of customer service that is hard to find these-days. When my long-term provider turned me away during a busy opening season, Mary and Fran at Regina stepped up. Mary was empathetic to my situation, and Fran pr…
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Regina Pools provides the kind of customer service that is hard to find these-days. When my long-term provider turned me away during a busy opening season, Mary and Fran at Regina stepped up. Mary was empathetic to my situation, and Fran provided expert remote assistance to get my pool back on track. I’m happy to be their newest loyal customer! Thank you!
Maria Korman
I would be lost without the folks who work here! When I got my hot tub, they walked me through everything I needed to know and now they assist me monthly in regulating my water when I bring a sample in to be tested. Earlier this year I had…
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I would be lost without the folks who work here! When I got my hot tub, they walked me through everything I needed to know and now they assist me monthly in regulating my water when I bring a sample in to be tested. Earlier this year I had them come and empty my hot tub, clean it out and refill it. It was sparkling clean. I couldn’t be happier!

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Frequently Asked Questions

Yes, customers can bring a water sample to the Timonium showroom for testing. Staff provide step-by-step recommendations on chemicals and dosing based on the results. Many reviewers note that this guidance helps keep water balanced. Bring recent maintenance details for the most accurate advice.

The store carries hot tubs, saunas, and swim spas along with chemicals, filters, and accessories. You can also find maintenance tools and parts for common brands. Staff can help match products to space, budget, and care preferences. Availability may vary by season.

Yes, customers report scheduling drain, clean, and refill services for hot tubs. The team can advise on timing and steps to keep water clear after service. Contact the store for current scheduling and pricing. Lead times may be longer in peak seasons.

The team offers seasonal guidance and remote assistance for common water issues. They can help identify steps and products to restore balance when problems arise. Call or visit with a water sample for tailored advice. Availability for onsite services may vary.

Typical hours are Monday–Friday 10:00 AM–6:00 PM, Saturday 10:00 AM–5:00 PM, and Sunday 12:00–5:00 PM. You can call (410) 252-5116 or visit the showroom at 2066 York Rd, Timonium, MD 21093. Check the website for holiday updates or changes. Hours are subject to change.
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Opening Hours

  • Monday 10:00 AM – 6:00 PM
  • Tuesday 10:00 AM – 6:00 PM
  • Wednesday 10:00 AM – 6:00 PM
  • Thursday 10:00 AM – 6:00 PM
  • Friday 10:00 AM – 6:00 PM
  • Saturday 10:00 AM – 5:00 PM
  • Sunday 12:00 – 5:00 PM

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Business Details

Business Rating
4.80 (256 reviews) Featured BusinessPro Listing
Address
2066 York Rd, Timonium, MD 21093
Business Type
Swimming Pool Contractor
Website
https://reginapools.com/
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