Regina Pools & Spas

I cannot thank Don enough for going above and beyond. He pretty much saved the day and did so with a big smile on his face. In addition, every single time I go in, Amy has been absolutely amazing and so kind. Mary in billing is such patient and kind person. Overall, a dream team of a staff. Thank you!

Ok. Let me level set this review by sharing that my family has owned a small business for over 40 years. I ran the books and understand the many challenges of being a small business. I also have over 30 years in management. Let me start with the positive. Many of the workers and team members that work throughout the store are personable, helpful and want to do a good job. Now here are the areas for improvement Regina expects full payment upfront for their service department. I understand part of the thinking with this practice. But if a vendor expects full payment on agreed service, then they should make an extra effort to meet those dates and at a higher level of quality. Further, I paid for an opening, they started it, said the water was too dirty and recommended emptying the pool and refilling. As most of us know, multiple cleanings and chemicals can do the same thing. So I paid for an opening that was not completed. Then paid for them to remove the water (and the date that was agreed to was missed). At that point, I decided to no longer use Regina for pool service and went to another vendor with whom I am much happier. Also, I know how difficult it can be to find good help. And I know how difficult it can be to schedule service when it could take more time then initially expected. All that said, pools are high maintenance. Most of us who own them know this and are prepared for the investment, Regardless, I still use Regina for some of my chemical purchases but will not be using them for pool service.