Eiland Pools by Exstream

I would not recommend this company. New owner Bill does not communicate. The previous ownership did my friends pool. So, I gave them a call. He came out to inspect my backyard. And never gave me a price or even tried to contact me. Straight ghosted me. But, after reading some of the new reviews. I am glad he didn’t get my business. I would recommend Spring Water pools!

ABSOLUTELY WORST pool building experience-THIS is a newer owner! I REPEAT DO NOT USE this company! This is not the same owner, where all these good reviews come from years past! This company is now owned and “ran” by Bill Swain. We’ve had a simple 3 month pool project turn into a TWO year ordeal of nightmare trying to just have a working pool-from substandard shoddy construction, faulty installation, and the worst part is false promises from Bill Swain and terrible communication the entire process AFTER HE RECEIVES PAYMENT. Whether it’s lack of knowledge or taking shortcuts, I encourage anyone looking to TRUST this man as reputable to provide what he promises to deliver, you most likely will be severely disappointed, regardless of how NICE of a salesman he is. I honestly always try to see the best in everyone and this is the first google review I’ve done, but I’ve heard several similar terrible experiences with Bill Swain and I don’t want anyone else in the Columbus/Harris County area to endure what we have. Our family has had 2 years of GRACE and PATIENCE, and trying to be understanding with all of his excuses but ultimately after all of our kindness and a long two years of intermittent attempts to finish what takes a competent pool contractor to do in a month or less start to finish, he left us with a non useable uncompleted leaking pool with no liner-no calls from him, no response back after months of trying to contact, nothing! We’ve had to spend a lot of heartache and now more money to remedy what he left unfinished, after he was PAID! The pictures speak for themselves.