Clean & Clear Pools, Inc

Mark and Tracy were great in the beginning. But lately they have been late or non responsive to my emails about service. Get my messages mixed up and finally they refused to service me after asking about a missed service (weekly). Do not always note service date or leave note; tried to resolve things with them but they refused (after 10 years!) Would not recommend this business. I wish them the best

When we bought our home several years ago, we acquired our first pool. At the recommendation of the previous home-owners, we stayed with Clean and Clear Pools, Inc for our pool maintenance. It's a family owned and operated business that truly cares about it's customers. Tracy responds promptly to emails with questions and concerns and if she doesn't know the answer, she tracks it down quickly. As first time pool owners, we have had our share of "dumb" questions and first timer concerns! Mark has always been willing to take the time to walk us through instructions or to look at the problem we think we have. He has shown us everything we have needed to know to keep our pool not only looking great, but running well! I have to confess that, though we try, like most families we get very busy in the summer and we end up not cleaning our pool sides as often as we should and simply rely on the pool cleaner and the chemicals to keep algae at bay. In the years we've had our pool and used Clean and Clear Pools, Inc, we've had no algae build up except for the few weeks between when we purchased the home and then moved in! But that is due to the previous owner's canceling the contract and us forgetting to renew it in the craziness of a thirteen hundred mile move! When we arrived the pool was solid green!! It was absolutely awful! I contacted Mark to restart our service and he immediately came out to re-balance the pool. It didn't take long at all before our pool was beautiful again! Another thing worth noting, I am sensitive to Chlorine. I have lost my vision temporarily before due to over chlorinated pools I have swam in! I also can itch and get skin rashes. I've never even bothered to tell Mark this...but not once have I had trouble with the chemical levels of our pool causing me any kind of negative reaction. I can also say that the pool never "stinks" of chlorine. So when we have back yard barbecues, we smell the food and not the pool! Mark is also very observant towards any problems our pool equipment is having. Just this summer our cleaner was having a small issue that we were not even aware of! Mark took the cleaner with him, repaired it, and returned it all without being asked or charging extra! They are just that sort of family business! I find their rates reasonable, though they have increased the last two years by a few dollars, I still think it is alright. Bills can be paid online with invoices sent to your email, which is very convenient. They are always on time and need no oversight! Highly recommended!