Local pool and spa store offering hot tub sales, refurbished options, parts, chemicals, and repair services. Known for practical troubleshooting and helping owners get more life out of existing equipment when feasible Serving homeowners across Dayton, Ohio.
Local storefront support with parts on hand, practical troubleshooting, and straightforward advice on whether to repair or replace. Staff can help match components for older models and schedule service when needed Local experience that helps homeowners across Dayton, Ohio compare a more region-aware provider.
Based in Miamisburg and serving Dayton, Ohio and surrounding communities.
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Hot tub and spa sales • Refurbished spa options • Spa and pool repairs • Pump and valve replacement • Leak diagnosis and repair • Circuit boards and sensors • Covers, filters, and chemicals • Water testing guidance and upkeep education
Reviews frequently mention knowledgeable guidance from the owner and staff, including help matching parts and clear troubleshooting support. Many customers note timely repairs and appreciate being advised on cost-saving fixes rather than unnecessary replacements. Several comments highlight friendly communication and helpful education about spa upkeep. A small number of reviews cite scheduling or follow-up challenges during busy periods.
Absolutely do not use this company for pool services. I have never left an online review before, but after the phone call I just had with them, I feel no one should have to put up with this kind of customer service. I needed a pump replacement and a valve replacement. They came out pretty quickly, told me they would fix both the next week. The next week came, I heard nothing from them. I contacted them the next week, and was told someone had been on vacation and they would be out early the next week. Next week came, I heard nothing from them. I emailed them again and was told they were waiting on the valve, it would be next week. Next week came, I heard nothing from them. When I contacted them yet again, I was informed they were still waiting on a valve. So instead of calling me and telling me, at which time I would have told them to just come replace the pump, I get no communication, and meanwhile my pool has now been green for a month. When they called me for payment, and I told them how unhappy I was with the whole process, and their complete lack of communication, we got into a shouting match. Just unbelievably poor customer service, and no apology and no sense of regret from them. I went with them for service because I was hoping a local store would provide better service than the chain, but I was very wrong.Follow up to Superior's response:"He got mad because we would not use unregulated parts from China to fix the spa." - Not at all true. The entire issue throughout the process, and the point Superior is completely missing, is there was a complete lack of communication“He defaulted on the payment so when I called to get the payment from another number he got upset because he answered no knowing it was me.” - ABSOLUTELY not true. It took 5 weeks for them to come replace the pump, and only after I continued to email to get someone to come do it. Due to my aggravation, I was planning to pay on 30 day terms, and it had not been 30 days.“We did have some communication issues but only one while I was out of town did he not get an answering.” - also not true. I had to contact them weekly - no one ever contacted me.“We recommended a total replacement and he said no to going the route.” - not true“After I had to call for the payment that was in default the customer became upset after the job was done and running. Calling when the bill was due and discussing this with me instead of waiting for it to be in default would have most likely landed him some discount for his trouble instead he decided just to not pay for the pump that was installed.” - not true, not in defaultThis lack of honesty and transparency in Superior's entire response reinforces my 1 star review.
Mike was great to work with and very knowledgeable! We ran into a few issues on the install of our hot tub but Mike stuck to his word and resolved it! We are very pleased with our hot tub and the service provided by Mike and his staff, and will definitely be giving him our business going forward!
We thought our leaking spa needed to be replaced and went to Superior Spa to buy a refurbished unit. Mike, the owner, explained that he could probably repair our 7 year old spa for a fraction of the cost of the one we were interested in buying.And repair it he did. His crew was on time and did a great job.Thanks to Mike we saved several thousand $.Many business are not interested in doing what is best for the customer. Instead they try to make as much profit as possible. Superior Spa is a company I highly recommend and salute for their ethical business practices.We will be going back to buy a new cover before fall and whenever we need service will call Mike.Sincerely,Chris and AnnBellbrook, OH
Mike and his crew at Superior Pool & Spas know exactly what they’re doing. They are quick, efficient, and have the know-how to get your pool or hot tub up and running, cleaned, and serviced for the best price. Everyone was very kind, knowledgeable, and wanted to help educate us about spa upkeep, which I really appreciated. We will be using them for a lifetime!
In search for a circuit board for my 2010 Cameo sundance spa Mike helped me make sure that it was a perfect match for this older model. After the order it arrived in perfect condition, I installed it about a month later and called Mike again for help in troubleshooting a Flow sensor. After explaining all the details he was professional and his corrective action was perfect. I highly recommend Superior Pool and Spas not just for the inventory but for the technical help, which in todays time is far more valuable. Thank you very much Mike
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