Trident Pool Services

I contacted coverstar automated pool covers because my cover was ready to be replaced. I received a couple of companies responses to my request for a cover replacement one of which was Trident Pools and Services. I had never heard of them so I tried to research the company and after quite a bit of research, I found that they were actually a real company, (took a while) so I replied back to their request for what my needs were. I gave them some specs as to what my cover was and got contacted back by the company with a fairly low quote compared to what the other four companies that I had quotes from were. I thought, ok, Let me check out this company. After their initial quote, As time was of the essence due to it being now late September and early October and knowing that it took 2 to 3 weeks to get a cover from the manufacturer, I needed to get this done ASAP. I contacted them for next steps. One day passed, two days passed, several emails stating that I really needed to move on this and Multiple phone calls to their business, which only resulted in an answering service answering their calls (never received a call back from them) And the fact that they would only contact me back via email, gave me an uneasy feeling as there was nobody actually at the company to answer their calls. It was always an answering service. They never returned my calls and the only way we were able to communicate was through emails. The owner of the company dragged me along for several days, even though I made him quite aware that I was looking for and needed to have an expedient quote as I needed to move on this as soon as possible, Only to get after almost a week of waiting for replies back to my email because he would never get back to me after the repeated calls , a response that they are no longer interested in my business and I should move on and find another company. Now I have been in business for 40 years and I get that there are customers that are a complete pain in the butt and that it is in the company’s interest to just move on from them, but this was in no way the case. I simply requested that they give me a quote And that we move forward from that point To which, they kept me hanging on and never would give me a final quote. So to anyone considering this company for any services, I would highly recommend even though they will quote you a very low Price, To thoroughly investigate this company before giving them a single dime as my experience was They are as unprofessional as it gets. It pains me that I spent hours investigating this company only to come to the realization that my gut feeling was right about them. Buyer beware!!! I hope this helps the rest of you from wasting much time And effort searching for a reputable pool service company.

We came to Jason and the Trident team with a serious challenge. An in ground pool closed for two years. We needed rehab, and we wanted to enjoy the season. as fully as we could. Jason and his team worked hard to bring our pool back from a dark swamp to something we can teach our little man to swim in. We've been enjoying it as a family again and we're so grateful.

Thoroughly impressed with their product knowledge. The Trident team is certified by the manufacturer on how to service the equipment. They have the ability to quickly identify issues leading to best resolutions. They are great with their recommendations for preventative maintenance and have a large menu of services.