Fort McMurray Hot Tubs

We had an amazing experience with Fort McMurray Hot Tubs from start to finish! Very knowledgeable, friendly staff and great prices. They took the time to answer all of our questions without any pressure. From choosing the right hot tub to delivery and setup, everything was handled professionally and efficiently. Highly recommend Fort McMurray Hot Tubs to anyone looking for a quality product and outstanding service. Also want to shout out Fraser Electric Ltd. for completing the hook up. Amazing service at a great price!

I have had to call them twice for hep with my hot tub and both times they were there first thing, diagnosed the problem, and had the parts on hand to fix it. Additionally, they provided a thorough explanation of the problem and in one occasion even did some preemptive work to avoid a future problem within their allotted callout time. In a town where customer service is sometimes questionable they offer a great service.

Frustrating Experience & Poor Customer Service What started as a hopeful visit to the residential business Fort McMurray Hot Tub for Hayward pool heater parts quickly unraveled into a frustrating saga of miscommunication, delays, and questionable pricing. Initial Contact: Met at their residential business location. Provided the Instruction Manual and picture for my Hayward pool heater, describing the two parts I needed (Inlet & Outlet Unions w/Nipple + O-rings). I was able to pick-up two unions with the nipples and O-rings, so at the same time, I inquired about a price for pool sand. Upon bringing the parts home, to my dismay, they didn’t fit. Of which I provided in my above request. Pricing and Shipping: Their quoted pool sand was $36.50 with an absurd $150 shipping charge. Their Prices are significantly higher than local stores like Rona ($9.99) & Canadian Tire ($29.99). They expected customers to absorb their shipping costs. I wouldn’t pay any Box store for shipping costs, no matter what store may not have the supplies. Order Fulfillment: They only delivered one Union to my home, instead of the full delivery of my requested order. By this point, I had waited over 24 days for parts that should have taken no more than a week to deliver. When I questioned my order, they initially seemed confused until I pointed them back to the original text thread with my detailed request and photos. An email eventually garnered a quick apology admitting it was "100% their fault," and they promised home delivery for the next day. While they did apologize for their mistakes, they offered no immediate solution. Frustrated, I asked for the part numbers so I could order them myself. They reluctantly provided them, claiming I couldn't order them without being a dealer. This was quickly disproven, as I located and ordered the parts from an Ontario supplier in five minutes for half the price, with a two-business-day delivery. Communication Issues: In summary, communication with Fort McMurray Hot Tub was difficult unless directly texting or emailing. Their customer service was consistently poor, marked by a clear lack of attention to detail and a failure to review customer requests thoroughly. Furthermore, their pricing was inflated, and they expected customers to absorb excessive shipping charges. I cannot recommend them based on this experience. See the Main detail attachment, it was items 5, 6 & 7 I needed.