Custom Pools by Design

I cannot say enough great things about Custom Pools by Design! If you're considering a pool in Southwest Florida, I HIGHLY recommend them and would not even bother going with another company, as our experience with them was more than exceptional!!! After purchasing our home in 2022, I spent countless hours researching reputable pool companies because I had heard so many horror stories about contractors taking deposits and never completing the work, or projects dragging on for a year or more. Because of that, I was extremely selective when choosing a company. Custom Pools by Design consistently stood out with the best reviews and a strong reputation. I first met with Brady, our sales representative, in January 2023, and he provided us with an estimate, and was able to make the most of the limited space we had. After meeting with him, I knew I found the right pool contractor! I ended up having to wait nearly two years before I could qualify for financing unfortunately due to being self employe and throughout that entire time, Brady was incredibly patient, understanding, and never once pushy. Once I secured financing in December 2025, I contacted Brady, and not only did they honor the original estimate, but they were also able to get us scheduled within just 2.5 months!! Construction began on March 12, 2026, and both our pool and cage were completed in less than eight weeks! We were swimming by May 8th!! The communication throughout the project was exceptional!! We received weekly updates, detailed schedules, and prompt responses whenever we had questions. They were easily the most responsive contractor I have ever worked with! The entire process was seamless from start to finish. They handled everything, allowing us to enjoy the experience without worrying about the details. As an added bonus, they also provided 30 days of complimentary pool cleaning and chemical service after completion, giving us plenty of time to arrange ongoing maintenance. I truly cannot stress enough how smooth and positive this experience was. If I ever build another pool, Custom Pools by Design would be my first and only choice!!!!!

Working with Custom Pools by Design for our recently completed pool was a great experience! From Thomas for the sale to Chris, our build manager, to Cara that kept us updated and answered all of our questions, and to Ross for teaching us everything we need to know about having a pool, it was a wonderful process. We are thoroughly enjoying our beautiful pool.

Couldn’t say enough good things about Custom Pools by Design! The whole process was smooth and easy and everyone was so great to work with, specifically Thomas (Sales Rep) who was super helpful and gave us good recommendations on design without being pushy or trying to upsell. After interviewing several pool builders, CPBD gave us the most confidence they would provide a quality build, and they certainly delivered! The weekly updates from Cara were greatly appreciated and Chris was routinely checking in on the progress. Looking forward to lots of quality family time in our new pool!

We had an amazing experience with Custom Pools by Design! They were excellent to work with from start to finish, guiding us through the entire design and build process for our custom pool. Their team was in constant communication and always ready to answer our questions, which made everything so smooth. Plus, every worker who came out was incredibly friendly and professional. We couldn't be happier with the results and highly recommend them to anyone looking to create their dream pool!

We built our pool and spa in conjunction with building a new home in Cape Coral. We lived 1,000 miles away, both of us working full time and we did not have many opportunities to physically check in to make sure everything was on the up and up. We had to find a company that we had faith in to give us the most beautiful pool, that would build it well with no short cuts and give us a good price point. I reached out to 3 pool companies that were recommended on social media. One company did not ever call me back, one who spoke with promises but then reneged in the end and Custom Pools by Design who worked with us diligently. Brady patiently worked with us through our ideas of the ultimate dream pool (all the bells and whistles) to a unique curvy pool and spa that was within our budget and included all of our must haves. The office staff, especially Cara, were easy to get in touch with when we needed information or concerns. They even answered the phone instead of sending it to voicemail or employed the answer/hold trick. The City did throw a wrench in the final steps of the process (I guess that is a normal situation in The "Cape") and Custom Pools by Design did not even blink to make it right and in a timely manner. They made a really frustrating and overwhelming situation into "No big deal, we got you". The pool is absolutely gorgeous, the cage is sturdy and well built, and the paver installation is perfect and a real eye catcher. WE lucked out finding this company. I strongly encourage anyone looking to a pool and/or spa give Custom Pools by Design a call. Tell Cara we said "Hi".