Swim Pools Inc

This was the third company that I called to repair our pool heater. The first two said something like "...there are no trouble codes so I don't know what's wrong..." When I called Swim Pools, a tech named Josh caem the following day and found the problem in short order. It was nothing more than a cobweb, which would not have produced an error code. This is a demonstration of old-school troubleshooting that came from knowledge gained by experience.

We were referred to this company (Specifically Josh) by a friend who had used them in the past. We spoke with Josh, established pricing and were told he would be by to assess/open our pool. After waiting around for 6+ hours with no communication whatsoever, Josh texts us that he "Is not interested in cleaning our pool" with no context whatsoever. While we acknowledge his right to choose what business he takes on, we also did not appreciate the blatant disregard for our time. Perhaps this level unprofessionalism was a one off situation but based on the mediocre reviews, I would have to assume otherwise.

I've gone back and forth on posting this review all summer but felt that it needed to be done. My husband and I have used Swim Pools, Inc to close our pool for the last 6 years and had no issues up until this spring when we opened it, Spring 2022 (they closed it Fall 2021). From up until this past fall, we never had an issue but this spring when we opened our pool it was dark green and you couldn't even see the bottom (see pictures) due to algea. Upon calling Swim Pools Inc about getting this issue fixed, the guy my husband spoke with (didn't get a name) was rude and said he would pass our info on to Josh and then hung up before my husband could give him our info. When trying to call back at later dates, no one answered and we got tired of trying so we fixed it ourselves. It's a shame that I'm having to write this review because again, up until this last closing we never had an issue. But with the lack of professionalism and not being able to get them to fix this problem since they didn't close our pool correctly, I cannot recommend this company anymore and we will never use them again.

You have a very dangerous driver working for your company. The driver of the truck with TK485LEM plates is regularly running 15-20 mph over the speed limit. Weaving through traffic, passing on the right, tailgating are some other issues of note. Control your driver or I will report them to the police. This driver is endangering every neighborhood they pass through. 9/8/22 Nothing has been done to reign in this DANGEROUS DRIVER. They nearly hit me and another driver this morning, pushing their way through traffic. Will you do nothing about this driver? Is it the owner? Do you need to wait until they kill somebody to take action? Obviously your company's reputation is not important enough to get this driver under control or off the road.

A year ago I would have given them 5 stars, this year I struggle to give them 1 star. Last year they opened my pool and it was sparkling blue (from a dark green) in 2 days. I have the pictures to prove it. This year, 1 week later and it is a green monster. They will not acknowledge that something was missed or not done. Not only will they not acknowledge it, I was cursed at for being so audacious as to suggest that they were in the wrong. Will never use them again.