Taking CallsPool & Hot Tub Companies in Hamilton, Ontario

Hot Tubs Hamilton

Taking Calls in Hamilton Today 4.70 (211 reviews)(905) 769-8585

Hot Tubs Hamilton

Hot Tubs Hamilton sells hot tubs, swim spas, mini pools and saunas in Hamilton. Its showroom offers free wet tests before purchase, and the company provides delivery, installation, repairs and maintenance.

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Business Highlights

It is family-owned.
Hot Tubs Hamilton has served Hamilton since 2018.
Its service crew is Hamilton-based and not subcontracted.
Free white-glove delivery is offered across Hamilton and the GTA.
Hot Tubs Hamilton is an authorised Sunlighten dealer.

Service Area

Hamilton, Ancaster, Dundas, Stoney Creek, Grimsby, Burlington, Oakville, Waterdown, Caledonia and Beamsville.

Local Business Taking Calls

Hot Tubs Hamilton is one of 10 pool & hot tub companies ProsGrade lists in Hamilton, Ontario.

Taking Calls

Taking calls through ProsGrade

Listing details

10 services listed, including Hot tubs, Swim spas and Mini pools. Open 7 days a week. Rated 4.7 from 211 reviews.

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How This Business Compares

How Hot Tubs Hamilton compares with the other 9 pool & hot tub companies on ProsGrade in Hamilton, using public Google ratings and review counts.

Ranks in the top half of the 10 Hamilton pool & hot tub companies on ProsGrade by Google rating and review volume.
Rated 4.7 on Google, well above the 4.4 average of other Hamilton pool & hot tub companies on ProsGrade.
Has more Google reviews (211) than 7 of the 9 other Hamilton pool & hot tub companies on ProsGrade.
One of 4 Hamilton pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

10 services

Hot tubsMaple Spas, Platinum Spas, Be Well Canada and DreamMaker models.
Swim spasPlatinum Spas models.
Mini pools
Infrared saunasSunlighten mPulse, Amplify and Signature; full-spectrum and far-infrared models.
Delivery and installationWhite-glove delivery, crane lifts for tight access, levelling, filling and a first-soak walkthrough.
Service and repairsEvery brand sold and most other brands; error-code diagnostics.
Maintenance and water careWater testing and balancing, filter care, drain/refill, seasonal opening and closing.
Chemicals and suppliesBromine, chlorine, shock, pH balancers, filter cleaners and cartridge swaps.
Covers and accessoriesCustom-fit covers, hydraulic lifters, steps and railings.
Gazebos and enclosuresPergola frames and fully enclosed four-season units.

Reviews

What customers say

Several customers praise the patient, helpful guidance they received while choosing a tub. One buyer describes a good installation and an in-showroom test before purchase; another says Matt continued answering maintenance questions after the sale. One customer, however, reports a rude response when calling to check on an ordered product.

Customer Reviews

Bob Selmayer

I received my Maple Hot tub today which I purchased at Hot tubs Hamilton. Matt and Matt were both excellent to deal with. Everything they said they would do , they did !! They care very much about the customer experience and I believe them when they say we are here for you. I have absolutely no issues recommending them. We did a lot of shopping around and their pricing was better than anywhere else we went.

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Michael Philbrook

Matt and Matt were great to work with: both very professional, friendly and quick to reply. They both took the time to find the best fit for me and my family! I am eagerly awaiting the delivery of my new Maple Tub and will try to follow up in a few years time! Thanks Guys!

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Anna Gigliotti

We purchased our hot tub at hot tub Hamilton six months ago, the install was great. Matt and Matt were both very knowledgable and accommodating, personable and very patient. They addressed our concerns, and made time to have me actually try out the hot tub prior to purchase in their show room. They also gave us a great deal! We would highly recommend them for any hot tub/ swimming pool needs. Thanks guys for a great experience!

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Ima Steward

I ordered a product and was give a time frame. When I called the store to inquire if the product had come in I was greeted with attitude and rudeness. Regretted I purchased an expensive item from someone local that doesn’t know how to provide good customer service.

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ANDY

Very happy with our Maple hottub purchase and our experience with Matt. He was very professional, reliable and patient in answering all of our questions. We never felt rushed to make a decision, it took us 3-4 months to go ahead. Matt made the process super easy. Even though the sale is made, he is still there to answer all our questions about spa maintenance. Chris Pollock - recommended to us by Matt for electrical was also fantastic! It was a big purchase and we are very happy we did it with them!

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Frequently Asked Questions

Can customers try a Hot Tubs Hamilton model before buying?

Yes. The Hamilton showroom offers free 30-minute wet tests, where customers can compare models and feel the jets.

Who handles electrical wiring for a Hot Tubs Hamilton installation?

A licensed electrician handles 240V wiring; Hot Tubs Hamilton does not perform panel-side wiring and coordinates the handoff using the model specifications.