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FeaturedTaking CallsPool & Hot Tub Companies in Hilton Head Island, South Carolina

West Bay Pools

Top Spot in Hilton Head Island Today 5.00 (51 reviews)(843) 259-2776

West Bay Pools

Based in Bluffton, West Bay Pools designs and builds custom concrete pools for Hilton Head Island homeowners. Its design process uses 3D technology to create a digital project model. After design approval, the team handles permitting and planning.

Business Highlights
  • Family-owned and operated.
  • West Bay Pools lists South Carolina Swimming Pool License Classification SP4, License #CLG.125434.

Service Area

Bluffton, Hilton Head Island, Okatie, Hardeeville, Ridgeland and Beaufort, South Carolina.

Featured Local Business

West Bay Pools is one of 11 pool & hot tub companies ProsGrade lists in Hilton Head Island, South Carolina.

Featured
Featured on ProsGrade
Listing details

7 services listed, including Pool design and construction, Pool remodeling and renovation and Spas and water features. Open weekdays, closed on weekends. Rated 5.0 from 51 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How West Bay Pools compares with the other 10 pool & hot tub companies on ProsGrade in Hilton Head Island, using public Google ratings and review counts.

  • Ranks in the top 10% of Hilton Head Island pool & hot tub companies on ProsGrade by Google rating and review volume.
  • Rated 5.0 on Google, well above the 4.6 average of other Hilton Head Island pool & hot tub companies on ProsGrade.
  • One of 7 Hilton Head Island pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

7 services
  • Pool design and constructionConcrete pools, including courtyard plunge pools and resort-style designs with spas and tanning ledges.
  • Pool remodeling and renovationResurfacing, tile and coping upgrades, and full remodels.
  • Spas and water featuresIntegrated spas, spillovers, fountains and fire features.
  • Hardscapes and patiosPavers, stonework and decorative elements.
  • Outdoor kitchensWeatherproof cabinetry.
  • Outdoor livingPergolas, fire pits and complete backyard transformations.
  • Commercial constructionHotels, resorts and community pools.

Reviews

What customers say

Customers praised the team's communication and flexibility with design changes. One customer praised its handling of local permits and POA approvals, while another noted that crews arrived as scheduled and did clean work.

Customer Reviews

BEVERLY ZWAYER

Highly Recommend West Bay Pools! I researched heavily before taking on this project. Goal: quality, timely, reasonably priced, and artfully accomplished. We had a positive experience working with West Bay Pools. From the initial custom 3D design phase all the way to the final fill, their project management was proficient (broke ground mid-January, completed mid-March). Building a pool can be stressful, but they handled all our local town permitting and strict POA approvals seamlessly (First week, three inspections that passed in one day). We love that top-tier equipment like the salt system and automation came standard without hidden upcharges. West Bay coordinated with the several contractors that were involved in this project. We made a couple of changes concerning the design along the way with accommodating support. If you want a builder in the Lowcountry that uses premium materials, communicates daily, and delivers exactly what they promise, look no further than West Bay Pools! Our build: Inground, gunite, tanning shelf, LED bubbler, spa
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John Marcotte

We had a GREAT experience with Jonathon and Ben with the design and construction of our pool. The team was very accommodating to changes we made along the way. Communication was excellent through the entire process. We highly recommend their pool design and construction services!
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Jim Hare

Completed our pool end of October 2025 with Westbay Pools. This was the best experience with a contractor since I moved here in 2021. I reached out to a dozen pool companies only half even responded. I started out wanting a fiberglass pool and got three quotes and then contacted West Bay and they said they didn't do fiberglass but they were price competitive, which I found extremely difficult to believe as I've had a couple of gunite pools done in the past. But Jonathan said to give him a chance so he came out we laid out our vision, which included waterfalls, firebowls and a unique glass enclosure that would require a foundation and other concrete work around the pool. None of the fiberglass companies would do any of the concrete work so Jonathan gave me a quote but also provided a 3D drawing of exactly what we were looking for. That gave me the confidence that he knew exactly what he was doing and the price was actually a little better since he included all of the concrete work. He also worked with the enclosure people because they had made some mistakes on thier drawings and he spotted it and work with them to make sure that it was the correct measurements. To say that there were a lot of moving parts is an understatement, as this was a newly constructed home and we are still doing the Landscaping, outdoor kitchens and patios, a zen garden and a number of other construction projects all while doing the pool but the experience was wonderful and Jonathan delivered everything he said he would, and he completed it earlier than his original time estimates. Anytime that I had any questions or issues they either answered the phone when I called or called me back within a very short amount of time, again a very unique experience down here. I highly recommend West Bay Pools and would be happy to act as a reference for any potential customer.
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Matt Kenney

West Bay Pools did a great job with our pool build. Jonathan and Ben were incredible, detail-oriented, and made the whole process smooth from start to finish. The craftsmanship is top-notch, and the final result exceeded our expectations. Highly recommend!
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Mike Maxey

These guy did a great job on our project. First of all they do the business basics right. Project plan, communication, billing, all that stuff was smooth. They also know their way around the permitting office and POA process. We had an elevation and storm water issue that they navigated without much issue because they work with those folks a lot. Finally, as simple as it sounds the crews just showed up when they were supposed to, and did good clean work without any extra issues. I highly recommend West Bay even if they aren't the lowest cost, they definitely weren't the highest quote I got but delivered a top notch outcome.
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Frequently Asked Questions

What happens at a West Bay Pools handover?

At handover, the team explains equipment operation, water chemistry and pool care, then remains available for questions or service needs after the build.

Which financing options does West Bay Pools offer?

Options include specialized pool financing from Lyon Financial and pool-specific loans through Viking Capital, plus home-equity lines of credit and personal lending from Coastal States Bank.