Pates Pool & Spa is a local resource for pool repair, maintenance, and hot tub sales and service. The store offers hands-on help with chemicals, parts, and water testing, while field teams handle repairs, equipment, and renovations Serving homeowners across Indianapolis, Indiana.
Local shop and service crew with in-store support for parts and chemicals, field technicians for repairs, and a showroom to compare hot tubs. Offers guidance on water care and equipment options for a smooth ownership experience Local experience that helps homeowners across Indianapolis, Indiana compare a more region-aware provider.
Indianapolis and central Indiana communities.
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Services include pool repair, liner replacement, equipment installation and upgrades, renovation services, scheduled maintenance, water testing and chemical balancing, hot tub sales, and hot tub repair.
Reviews frequently mention helpful, courteous in-store staff and a low-pressure hot tub buying experience. Several customers cite solid communication and follow-through on pool renovations and equipment support. There are also reports of concerns with liner installations and follow-up responsiveness on certain jobs. Overall ratings suggest many satisfied customers, with experiences varying by project type.
The overall experience at Pates was a good visit. I was helped in the most generous way. The Customer Service Rep helped me find what I was needing and was very helpful.
I worked with David when looking at hot tubs and had a great experience. I didn't feel pressure or anything to buy from them. The atmosphere is a family company and not a corporate business. I do like their nordic hot tubs, hopefully here soon we can purchase one. Thank you and take care!We did end up buying a hot tub and so far have had a great experience. Family has been enjoying the hot tub and I highly recommend Pates. Thank you David.
I worked with Pates Pools to get my pool completely renovated after getting overcharged for subpar “fixes” with another company. David was great to work with even through Covid, supply chain, and subcontractor issues. Highly recommend them. They’re my go to for chemical balancing, equipment, and service.Shoutout to Shaun, Jordan, and Steven on the renovation team. They did a fantastic job
DO NOT USE THIS COMPANY FOR LINER INSTALLATION. We had our liner installed in 2021 and called Pates several time due to issues with liner pulling out of the coping and excessive wrinkling. We were told it was because we had a low PH level at the time of closing. We woke today to find our liner pulled from the coping and unusable. We emailed and called Pates with no response. We visited the store as was told by David there was nothing they were going to do to make the faulty install right. They blamed 1 chemical data point as the result of the total collapse of our liner. They do not stand by their work and I would highly recommend you take your business elsewhere.In Response to Pates Reply:David's second point that "none of these wrinkles existed when we installed your liner in June of 2021" is a ridiculous statement. Who would expect wrinkles within the same month of installation? We actually had issues starting as early as August 2021. The mention of our previous liner issue preceded us as a homeowner so the claim of us being a "repeat offender" carries absolutely no weight. Lastly, I checked back on my documentation from the October 2022 closing and while David had very detailed analysis of our water this information was not shared with us. As an expected partner in our pool management one would expect the company to share these results for the benefit of the homeowner. Instead, David kept those records to himself so that he could absolve himself of any culpability. We also spoke to other pool companies in the area, showed them the pictures of our damage and their comments were unanimous that these issues could not be attributed to our water maintenance. If you are looking for someone to act as a partner and in your best interest, please avoid Pates.
These people are wonderful. The talented gentleman were polite and kind. They worked very hard in the hot and sticky weather. Because they worked so hard, our pool was finished early! We get to enjoy it for the holiday! This is a top notch business that does high quality work. I highly recommend them! 5 stars!!!
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