Pates Pool & Spa

I worked with David when looking at hot tubs and had a great experience. I didn't feel pressure or anything to buy from them. The atmosphere is a family company and not a corporate business. I do like their nordic hot tubs, hopefully here soon we can purchase one. Thank you and take care! We did end up buying a hot tub and so far have had a great experience. Family has been enjoying the hot tub and I highly recommend Pates. Thank you David.

I worked with Pates Pools to get my pool completely renovated after getting overcharged for subpar “fixes” with another company. David was great to work with even through Covid, supply chain, and subcontractor issues. Highly recommend them. They’re my go to for chemical balancing, equipment, and service. Shoutout to Shaun, Jordan, and Steven on the renovation team. They did a fantastic job

DO NOT USE THIS COMPANY FOR LINER INSTALLATION. We had our liner installed in 2021 and called Pates several time due to issues with liner pulling out of the coping and excessive wrinkling. We were told it was because we had a low PH level at the time of closing. We woke today to find our liner pulled from the coping and unusable. We emailed and called Pates with no response. We visited the store as was told by David there was nothing they were going to do to make the faulty install right. They blamed 1 chemical data point as the result of the total collapse of our liner. They do not stand by their work and I would highly recommend you take your business elsewhere. In Response to Pates Reply: David's second point that "none of these wrinkles existed when we installed your liner in June of 2021" is a ridiculous statement. Who would expect wrinkles within the same month of installation? We actually had issues starting as early as August 2021. The mention of our previous liner issue preceded us as a homeowner so the claim of us being a "repeat offender" carries absolutely no weight. Lastly, I checked back on my documentation from the October 2022 closing and while David had very detailed analysis of our water this information was not shared with us. As an expected partner in our pool management one would expect the company to share these results for the benefit of the homeowner. Instead, David kept those records to himself so that he could absolve himself of any culpability. We also spoke to other pool companies in the area, showed them the pictures of our damage and their comments were unanimous that these issues could not be attributed to our water maintenance. If you are looking for someone to act as a partner and in your best interest, please avoid Pates.

These people are wonderful. The talented gentleman were polite and kind. They worked very hard in the hot and sticky weather. Because they worked so hard, our pool was finished early! We get to enjoy it for the holiday! This is a top notch business that does high quality work. I highly recommend them! 5 stars!!!