Organized Pool Service

I had Organized Pool Service replaced the pool pump and two 3 way valves, today. I was very pleased with the services provided.by the technician. He installed all of the parts in a timely manner. OPS has been our pool service for approx 6 months and I give them a positive recommendation. Thank you Jaqueline

Service is terrible. Pool turned green so they told me I had to run the pump longer. Noticed the water fall was barely running. Checked the filter and it was clear it hadn’t been cleaned in months! The pool tech was just there prior to me checking the filter. Crystal is the most expensive so I would expect superior but received inferior service.

Regular maintenance agreement for over a year. Algae bloom explosion turns pool into a swamp. Check security cam and see last week's technician did 0 chemical tests. Call company and they say they'll shock the pool and do follow up cleanings next day. Nobody shows up for the next 4 days despite us calling (never getting a call back) and emailing every day and crystal pools confirming (via email at the end of each day) they will be coming the next day. Finally somebody shows up 4 days late and dumps 2 bottles of chemicals in the pool, leaves and provides zero timeline or explanation for rest of cleaning. Avoid this company!

Never shows at the same time for any weekly maintenance. Some days its 9 am other 4pm and i cant leave my dogs inside for 10 hours a days, We have dogs and simple asked if they could knock on the door before entering the yard. Between weekly visits i personally vaccum, clean the filter on top of the service. They claimed they showed up, even though not one of my 4 outdoor security cameras or doorbell camera showed activity, then tried to charge me an additional $40 since my dog was outside. The pool was green right after visits. When I sent emails of the pool being green the day of the service, they sent me an email saying that I should look for other service. I never asked to stop service, I simply asked if they could remedy the green pool. I asked to speak to someone over the phone and they refused to speak in person. Pictures added are less then 24 hours after service. Apparently cleaning a pool well and brushing the walls of green pool is not in the job description. A simple brush would of gotten rid of the algae, and instead of fixing it they drop the service. Definitely no customer loyalty. ?? I just left my local pool store and all of my levels are off in my pool not even 2 days after their last service appointment. My chlorine is too low at 1ppm my phosphates are through the roof. My PH is really low. Like swimming in acid. My daughter was complaining of her eyes hurting now I know why. I am glad my children are safer without this company. Read the bad reviews. The owner Jacqueline could care less to spend even 5 minutes on the phone with a customer. Update; I switched to pinch a penny pools service. My pool has not been green since, never an issue, always sparkling clean. Definitely a bad service company, considering it's been 6 months with pinch a penny and no issues.