FeaturedPool & Hot Tub Companies in Kamloops, British Columbia

Premium Pool and Spa

Top Spot in Kamloops Today 4.90 (112 reviews)(236) 242-6660

Premium Pool and Spa

Premium Pool and Spa is a pool-and-spa retailer based in Kamloops. Its hot-tub lineup includes Jacuzzi and Sunrans models, and it offers seasonal care and repair support.

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Business Highlights

The company says its team has over a decade of experience in the pool and spa industry.
Premium Pool and Spa lists itself as an authorized Jacuzzi dealer.
The Jacuzzi J-215 listing includes a five-year structural warranty.
The Sunrans 5DL25-2 listing includes a 10-year structural warranty.

Service Area

Kamloops, Kelowna, Vernon and the Okanagan.

Featured Local Business

Premium Pool and Spa is one of 6 pool & hot tub companies ProsGrade lists in Kamloops, British Columbia.

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Featured on ProsGrade

Listing details

10 services listed, including Hot tubs, Pools and Swim spas. Open 7 days a week. Rated 4.9 from 112 reviews.

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How This Business Compares

How Premium Pool and Spa compares with the other 5 pool & hot tub companies on ProsGrade in Kamloops, using public Google ratings and review counts.

Ranks in the top half of the 6 Kamloops pool & hot tub companies on ProsGrade by Google rating and review volume.
Rated 4.9 on Google, at or above the 4.7 average of other Kamloops pool & hot tub companies on ProsGrade.
Has the most Google reviews (112) of the 6 Kamloops pool & hot tub companies on ProsGrade.
One of 3 Kamloops pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

10 services

Hot tubsJacuzzi and Sunrans models
PoolsAbove-ground pools; pool parts and accessories
Swim spasAll-season models
Seasonal openings and closingsPools and hot tubs
Pool and spa repairsJet, pump and heater malfunctions
Water quality supportpH balancing and water-testing guidance
Seasonal pool cleaning and heater support
Hot tub cover serviceMeasurement and replacement
Pool liner serviceInstallation, leaks and repairs
Technical support and training

Reviews

What customers say

Customers praise the service and describe hot-tub deliveries as well coordinated. One purchaser says the tub arrived earlier than expected, while another reports an on-time delivery with communication throughout. One client describes several frustrating service setbacks and credits Bailey with getting things back on track.

Customer Reviews

Theresa Ramgren

I recieved the best customer service from Richard regarding a repair. The response time was super fast to my emails and an appointment has been booked. I have always got good service here with the tub we purchased in 2021. I highly recommend Premium Pool and Spa. 10 out of 10!

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Angry Irishman

I have been a client of Premium Pool and Spa for over 10 years. I bought my hot tub through Premium, 40 lb sand filtration system for my pool, natural gas heaters, and seasonal opening/closing each year, etc. Some reviews might be fluff and flippant responses to a good or bad singular experience. First of all, nobody bats 1000. However, the difference is this. Too many companies will just push through a negative experience with a client and move forward; not making up for the lack of batting 1000. This is where Bailey comes in. I've had a few back to back negative experiences that has cost me more than just money, but also patience and frustration. Bailey is the one that went above and beyond, more than one or two times, to get as close to batting 1000 a possible. Honestly, Bailey is the glue that keeps things moving, in my opinion. She has always met or exceeded my expectations. Different people have dropped the ball over the years, myself included, but Bailey always got things back on track. The amount of money we pay for services and such, if she doesn't get a raise then there is something wrong with the world. If it weren't for Bailey, I would have left as a client years ago. Great work, Bailey. We appreciate you and your efforts more than you know. Cheers.

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Johanna Wenger

Our experience with Premium Pools and Hot Tubs, starting with Bailey at the store was exceptional! We then dealt with Glenda in distribution, and had nothing but great service. The tub was delivered with no issues and actually earlier than anticipated. The 2 gentlemen, I would have gotten names, but my hubby did not, were very friendly and knew what they were doing. It was such a good experience. And we received a follow up call from Bailey to make sure our experience was the best, and it was!

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Sonia Lafleur

Overall a great experience! Sean went out of his way to make sure I was happy with my purchase. Hot tub was delivered on time, with excellent communication from beginning to end. I love, love my hot tub! I definitely recommend Premium Pool and Spa for quality products and friendly service.

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susan majauskas

Our spa arrived on Dec 17/20. Jeremy arranged the crane service which arrived right on time at 8am,as well as the tub and the Premium Pool and Spa crew Norm and Kevin. This was not an easy install but these guys got it all done with no drama. We were impressed by their professional attitude. We thank Jeremey and his crew for making this a problem free delivery and install. We heard about your crew having an accident because of black ice on their way to deliver another hot tub. Thank God that they are ok. Hot tubs can be replaced but peoples lives can not be. And yes, our hot tub is awesome! Thanks Vic and Sue

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Frequently Asked Questions

How does Premium Pool and Spa deliver hot tubs?

Curbside delivery to the end of the driveway is standard unless installation is selected. For curbside deliveries, the purchaser is responsible for moving the spa from the curb to its final destination.