Taking CallsPool & Hot Tub Companies in Kelowna, British Columbia

Aqua Friends Pool and Spa

Taking Calls in Kelowna Today 4.90 (45 reviews)(778) 755-1000

Aqua Friends Pool and Spa

Aqua Friends Pool and Spa is a hot tub and swim spa dealer with locations in Kelowna and West Kelowna. Its product range includes Bullfrog, MAAX and Softub spas, as well as refurbished spas, and it provides pool and spa maintenance, repairs and service.

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Business Highlights

The company describes itself as family-run.
The company says it has served the community for nearly two decades.
Refurbished spas come with a one-year warranty offering a 50% discount on parts and labour.

Service Area

Kelowna and West Kelowna.

Local Business Taking Calls

Aqua Friends Pool and Spa is one of 12 pool & hot tub companies ProsGrade lists in Kelowna, British Columbia.

Taking Calls

Taking calls through ProsGrade

Listing details

6 services listed, including Hot tubs, Swim spas and Refurbished spas. Open Monday to Saturday. Rated 4.9 from 45 reviews.

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How This Business Compares

How Aqua Friends Pool and Spa compares with the other 11 pool & hot tub companies on ProsGrade in Kelowna, using public Google ratings and review counts.

Ranks in the top quarter of the 12 Kelowna pool & hot tub companies on ProsGrade by Google rating and review volume.
Rated 4.9 on Google, at or above the 4.8 average of other Kelowna pool & hot tub companies on ProsGrade.
Has more Google reviews (45) than 8 of the 11 other Kelowna pool & hot tub companies on ProsGrade.
One of 5 Kelowna pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

6 services

Hot tubsBullfrog, MAAX and Softub
Swim spasBullfrog and MAAX
Refurbished spas
Pool and spa maintenanceAll brands
Pool openings and closings
Spa repairs and serviceWater care

Reviews

What customers say

Customers praise staff knowledge and a helpful, low-pressure approach to purchases. One customer also notes continued maintenance support after buying a hot tub. A hot-tub issue led to a same-morning visit for one customer after the initial offer was to send someone sometime that week; another customer describes efficient repairs after rats chewed the spa's lines and says the team fitted them in again when more damage was found.

Customer Reviews

jason dhillon

All I can say is wow what service Called Leah explained to her my situation that something was going on with my tub, Told me she was extremely busy which I can completely understand with it being summer and told me she could have somebody come by this week. I explained my situation with my Airbnb, etc., and she has somebody at my doorstep today at 9 AM. All I can say is if you’re looking for a hot tub with great service and genuine service this is a place to go to.

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Marianne Hanson

Stephanie at Aqua Friends is absolutely fantastic!!! She is so informative and knowledgeable about pools! Stephanie has an amazing personality and so awesome!! Thank you for all your support!

Andrea Corkish

Aqua friends went out of their way to help us get our hot tub fixed when rats got in and chewed some lines. They fit us in when we had more lines found haha . We appreciate the efficient work and we are hoping now to be rat free with all the new measures taken ;) thank you for 5 star service ! And a huge shout out to SCOTT for all your time and efforts !

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LeAnne Hazlewood

I can’t say enough good things about Aqua Friends! We purchased a Bullfrog Swim Spa last year (if you’re thinking of buying one… do it, you won’t regret it) and the whole experience has been so positive. They’re super flexible, quick to answer messages and return calls etc. Service appointments are relatively quick to book and they make the process really smooth to communicate with techs to discuss any issues. Christina and Max are ridiculously top notch! They’re incredibly knowledgeable about the products and the chemicals and care required and most importantly, they never make you feel pressure to make a purchase of any kind. If you’re thinking of buying a hot tub or swim spa etc, we highly recommend Aqua Friends!

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Karen Fulton

Super helpful and friendly staff! Very informative and not pushy! We love our hot tub purchase and continued support with maintenance

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Frequently Asked Questions

What Softub models does Aqua Friends offer, and what comes with them?

The Softub 220 accommodates 3 to 4 people, while the 300 has a capacity of up to 6. The packages include the tub, a 1.5 hp HydroMate Power Pak, a folding thermal cover with locking devices and a five-year limited warranty.

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