Kelowna Pool & Spa Services

GOOD NEWS! Customer service is not a thing of the past! Our need to get timely technical support for a leaking pool system was satisfied by the team at Kelowna Pool and Spa within 24 hours of our call. Jim, went 'the extra mile' by shuffling his schedule and resources to accommodate our need to fix the problem. Their focus on customer satisfaction and professional expertise is refreshing! Our pool is now working as it should. Thanks to Kelowna Pool and Spa for making it all happen.

Moving into a new home that had a hot tub includes, I trusted Jim and Eddy with the initial maintenance. My expetience was nothing short of wonderful. With me not knowing much about how to maintain one, they did an excellent job at educating me on everything I'd need to know moving forwards. They explained to me some issues with the tub, only after going out of the way to ensure that it would be good to go for me. They were very accommodating with time slots, were honest and fair on pricing. Would recommend!

Great, knowledgeable and very helpful professional people! I had a leaking circulation pump in my Hot tub. Me been a hands-on person I needed a parts and advise for the DIY repair. With the estimated price of the new circulation pump been reasonable comparing to spending parts, time and money on fixing the old pump decided to get a new one and use the old one as a spare. Ordered a replacement pump from them, they understood the situation + my need to get the part ASAP - got the new pump next day, they called me to let me know its waiting for me!!! They also helped me very quick and professionally with picking up a new PVC fittings, O-rings and pipe unions to match exactly the old configuration for pump plumbing to Hot tab - so new pump could be connected same way as the old one. As a result replacement was easy and fast ,as with their help and advise I had everything I needed for the task. Hot tub is back running again - :-))) !!! Thank you!

After struggling to find a reliable, competent pool guy for several years, we found Jim at Kelowna Pool and Spa. Talk about efficient, reliable, trustworthy- these are all characteristics that Jim and his team possess. Thank you for your hard work and for being the best pool and spa service company in the Okanagan!

Recently my hot tub stopped working, and a friend at work recommended Kelowna Pool and Spa as they had the same problem last year. I gave the business a call and they assured me over the phone that they would be able to fix it. The technician arrived the same day and I was able to use my hot tub that night! Great service, would use KP&S again.