John McMurtry
Fantastic service. Nick responded to my call very quickly and was able to squeeze a visit into his schedule right away. Quick, efficient, knowledgeable service at a very reasonable price. They deserve every one of the 5 stars.
FeaturedPool & Hot Tub Companies in Kitchener, Ontario
National Pool & Sauna Co. (Waterloo Water Services)
National Pool & Sauna Co. (Waterloo Water Services)
Based in Kitchener, National Pool & Sauna Co. provides hot tub, pool and sauna services. Waterloo Water Services is now part of its brand, with Nick managing hot tub service and parts support.
Business Highlights
- Nick has over 25 years of experience.
- The team has been rebuilding spa pumps for more than 20 years.
Service Area
Kitchener-Waterloo and surrounding areas.
Featured Local Business
National Pool & Sauna Co. (Waterloo Water Services) is one of 12 pool & hot tub companies ProsGrade lists in Kitchener, Ontario.
Featured
Featured on ProsGrade
Listing details
4 services listed, including Hot tub and swim spa service, Pool maintenance and service and Sauna service. Open Monday to Saturday. Rated 5.0 from 37 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How National Pool & Sauna Co. (Waterloo Water Services) compares with the other 11 pool & hot tub companies on ProsGrade in Kitchener, using public Google ratings and review counts.
- Ranks in the top quarter of the 12 Kitchener pool & hot tub companies on ProsGrade by Google rating and review volume.
- Rated 5.0 on Google, well above the 4.6 average of other Kitchener pool & hot tub companies on ProsGrade.
- One of 6 Kitchener pool & hot tub companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Services Covered
4 services- Hot tub and swim spa servicePump supply and rebuilding; leak repair; water care; electronic-system troubleshooting; part replacement
- Pool maintenance and serviceWater testing; equipment repairs; seasonal openings and closings; deep cleaning
- Sauna serviceTraditional and infrared units; maintenance; deep cleaning; heater checks; repairs
- Construction management and installationCommercial and residential leisure-project management and installation
Reviews
What customers say
Customers praise quick responses and knowledgeable service. One customer describes a noisy hot tub, with Nick taking its pump to the shop for a rebuild and returning in two hours; another appreciated a technician explaining the problem and offering to show what was wrong.
Customer Reviews
Edi R
We had an issue with our Jacuzzi, and Nick was absolutely amazing. He was determined to find the problem, didn’t give up until he figured it out, and got everything fixed perfectly. We are so grateful for his expertise and dedication. Thank you so much, Nick and the team! Highly recommend their service! Do not hesitate to call them.
Mike T.
Our hot tub started making very loud sounds and was unbearable. It was a Saturday afternoon and we made several calls to different companies for help. Nick called us back immediately and was at our house in less than an hour. He diagnosed the problem, took the pump to his shop and rebuilt it there. He was back in 2 hours! Amazing service!
We called Nick again recently when we had an issue with the hot tub as he was top of mind. He did not disappoint. Honest , reliable service.
Waterloo Water Services will be our first call if we experience hot tub challenges in the future!
Joe Sherratt
Nick and his team rebuilt a tub for us, came out awesome and the installation service was amazing. Highly recommend.
Tyler Craig
Waterloo Water Services stopped by to fix my hot tub and I was thoroughly impressed. Before getting started, their technician took the time to explain the issue and offered to show me exactly what was going on. He was extremely knowledgeable about the equipment and industry products, and just a genuinely pleasant person to chat with during the visit. Great service from start to finish—highly recommend!
Write a Review
Share your experience with this business. Reviews are moderated before they appear publicly.
Frequently Asked Questions
Which pump brands does National Pool & Sauna work with?
The team works with Waterway, Gecko, LX, Ultrajet, Laing, Grundfos and Balboa for pump work.
How are National Pool & Sauna construction projects organized?
The company says construction projects are managed in-house, with drawings and specifications provided for customer sign-off before work starts.
Can National Pool & Sauna offer financing for a construction project?
Financing is available for an entire project, which can be rolled into a single contract.