Robert
Yes discount pools. You get what you pay for. I bought my brothers beautiful home, where discount, had been doing the service for 7 years. The pool, hot tub and pump house now need extensive repairs from neglect.
FeaturedPool & Hot Tub Companies in Las Cruces, New Mexico
Discount Pools & Spas
Discount Pools & Spas
Discount Pools & Spas is a hot tub dealer in Las Cruces, where it opened its second store in 2000 after the company was established in Alamogordo in 1993. It also provides hot-tub service and repair, plus pool and swim-spa service.
Business Highlights
- It has been a Watkins dealer and warranty service center in good standing since 2000.
- Its technicians are factory-certified.
- It performs its own service and services the products it sells.
- It includes a free water-care starter kit with every spa delivery.
Service Area
Las Cruces, New Mexico.
Featured Local Business
Discount Pools & Spas is one of 2 pool & hot tub companies ProsGrade lists in Las Cruces, New Mexico.
Featured
Featured on ProsGrade
Listing details
11 services listed, including Hot tubs, Swim spas and Above-ground pools. Open 7 days a week. Rated 4.3 from 140 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Discount Pools & Spas compares with the one other listing in its trade on ProsGrade in Las Cruces, using public Google ratings and review counts.
- Has the most Google reviews (140) of the 2 Las Cruces pool & hot tub companies on ProsGrade.
Services Covered
11 services- Hot tubsHot Spring spas
- Swim spasEndless Pools
- Above-ground poolsDoughboy; steel-framed pools
- Hot tub serviceTechnician evaluations of hot-tub equipment
- Hot tub repair
- Pool service
- Swim spa service
- In-home consultationFree
- Showroom test soak
- Hot tub trade-ins
- Water analysisFree
Reviews
What customers say
Customers praise the staff's pool-care knowledge and helpfulness; one pool owner says staff have helped with maintenance for years. One hot-tub customer appreciated a replacement cover that was in stock and quick access to parts and maintenance supplies. Two customers describe service problems: one said a pool, hot tub and pump house needed extensive repairs after seven years of service, while another said an email about a requested hot-tub move went unanswered and staff shortages meant a wait of around three weeks or more.
Customer Reviews
Mat Dynek
Great knowledge and experience to help with all of your pool maintenance needs. The staff has helped me maintain my pools for years. They have super awesome products and I hope to buy a hot tub here one day!!
Eugene Heathman
I purchased my hot tub from them 10 years ago and still love it! When I have needed a part or maintenance supplies, they are quick and reasonably priced. I recently had the cover replaced and Im very pleased with the pricing and quality in addition to them having it in stock.
Dene Peachey
Great store, knowledgeable staff and very helpful. As a nice pool owner I needed lots of help and they deliver at a fair price. They also have a great service tech Albert and his helper Luis! Top of the Crop in pool techs . Very helpful and friendly. I appreciate you all and thanks for helping me manage my pool.
Margaret Galva
Extremely disappointed with their customer service. I need to move the hot tub I bought from them in Dec 22 to a new concrete slab outside the backyard. The offer to schedule me and requested some pictures. I send the pic to the email I was given. Since they didn’t respond, I stopped by the store, talked to Paul and uploaded the pics to his cell phone. He said they will contact me for scheduling but I could be done ( I requested the service to be done before Oct 6)The next day I called and they said
that Paul had gone on vacation and they were short handed so I was looking around 3 weeks at least before the service could be done. I requested to speak to the owner and he said he was busy with another client. He told me he was going to call me back ( that was this past Friday). Extremely dissatisfied by their lack of professionalism. I wish I have not spent 25K plus in that store.
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Frequently Asked Questions
How does Discount Pools & Spas document service visits?
After each visit, a technician sends a service log covering work performed, chemical balancing and other findings.
How does Discount Pools & Spas handle spa delivery?
The company offers free on-site inspections before delivery and free installation at a prepared site. Its delivery team levels, fills and demonstrates the spa, and provides water maintenance and spa orientation.
Does Discount Pools & Spas offer financing?
The company offers several financing options. A Wells Fargo-issued credit card provides a revolving line of credit and special financing offers where available, subject to approved credit.