American Pool & Spa

My mother-in-law paid American Pool and Spa on May 17th to come replace her pool pump. Today is June 15th, and they still have not shown up. They have given her the runaround on the phone, telling her someone will be there on a certain day, and no one ever shows up. When she calls, they either don't answer the phone or they are rude to her. If she leaves a message, no one calls her back. Apparently, they are "too busy" with big jobs to pay any attention to a smaller job, one that has ALREADY BEEN PAID FOR. I hope everyone who reads this review decides to wisely TAKE THEIR BUSINESS ELSEWHERE. We will never be using them again!

When we started the pool building process, we knew we wanted to talk to and evaluate several builders in the area. One of those was American Pool & Spa based on a recommendation from a neighbor. Justin and his team came out and talked us through their process, experience in the industry, and portfolio of work showcased on their website. They were very knowledgeable and had years of experience more than others we evaluated. After speaking with 4 different builders, we knew that Justin and American Pool & Spa were the right fit for our project. Justin and his team were very responsive as we worked through the various aspects of our pool design which not only included the fiberglass pool and pool deck, but also a covered pavilion and garage. They addressed all our questions on design and equipment, and worked to provide our final rendering of the project before moving forward. Overall, it was a pretty smooth process. One thing we appreciated was that they provided all our options but never pressured us to upgrade or choose the most expensive options. They kept our budget in mind throughout the project. Once the designs were finalized Justin and his team got to work. American Pool & Spa took care of practically everything, which was great. We just sat back and watched the process. While I would like to say everything went according to plan, I have learned with any construction project there are typically some hiccups. When they arise, that is when you truly see the character of the company. Justin and his team handled things like the pros that they are, working through the hiccups to find solutions. They weren’t satisfied until we were satisfied, and they stood behind the work they completed. We got to enjoy the pool this past summer, and we are so excited about the final product! Overall, Justin and his team at American Pool & Spa were great to work with, and we are glad we chose them to complete our pool project. We would highly recommend them!

I had an excellent experience with American Pool and spa of Ky! Cody was extremely helpful, knowledgeable, and informative, taking the time to teach me how to operate my pool and maintain the chemical balance correctly. His expertise made me feel confident in managing my pool’s upkeep. The service was professional, prompt, and thorough. Highly recommend Cody and the team for anyone needing top-notch pool maintenance!

Huge shoutout to Justin “Waggs”Waggoner of American Pool and Spas for getting our pool in shape so quickly!!! We brought up the deep end and went from this to that in less than 2 weeks! I appreciate all of you and all of your hard work, especially in 100 degree temps! You guys are Rockstars??

Last summer American Pool and Spa built a start to finish pool for us. Overall, it was a really good experience. We have a pool location that made the job challenging, but they were able to make it happen. There were a few problems that arose throughout the project, but the owner was really great about communicating and was willing to work through them with us. This will be our first full summer in the pool, so we’ll see how it goes, but as of now, we ended up with a beautiful final product, and we would recommend this company. They also closed our pool in the fall, and we will use them to open in the Spring. Also, the front office is easy to access for information and water testing which is important because we’re new to pool ownership.