Backyard Fun Pools, Inc.

Terrible to work with! They installed our liner five years ago and it is already leaking and falling apart. Called to have them replace and they don’t service our area any longer which is fine, but they state they don’t have the measurements or the serial number for the liner which is either a lie or a terrible business practice. Would not recommend!

We called backyard pools in Dec 2021 for hot tub repair. They came out and diagnosed our issues, costing us about $300, saying it would need a new computer board, or they could possibly find the parts. After a couple of weeks, wanting to use our hot tub, I made the mistake of calling in, & telling the gentleman that I dont mind to pay whatever it takes to get our hot tub running again. He gave a price of about $1,200. I agreed to that price. In the meantime the temperatures were dropping and I asked if it needed to he drained, & he said not to. A couple weeks later he installed the new system, but now my hot had busted pipes, frozen pump. After the install of the new board he tried to convince me that it was good, just needed to thaw out. After the thaw out, it still did not work. It would not heat, & pump to had flow issues. I had them come back out, & let me add the $1,200 board ended up costing close to $2,000 install included, & now they’re charging me again to repair something that was never fixed the first time. This went on all the way to Late Feb 2022. The gentleman said he wouldn’t leave me hanging, but it got to the point where he couldn’t get me in the schedule, couldn’t get ahold of who he bought the board from in order for them to walk him through it, & eventually having others text me back, instead of him. After about $2,500 spent & 3 months later, my hot tub is still not working. Turning on, with no constant heat, & pump 2 out of commission, is not fixed. I believe i was patient with this company, & did not want to go this route, but I wanted to warn others before they make the same mistakes. This photo is the condition my hot tub was left in.

Wonderful company to deal with. Great people. Chuck ensured we got a quality product, expertly installed and reasonably priced. The finished product is beautiful; just what we wanted. We had intention of interviewing all local pool installers before making a decision. But after meeting with Shay briefly we knew we weren't going anywhere else. It's a family company run by just really good, honest, friendly and knowledgeable people. My kids were excited to see Chuck and his crew arrive every morning, and not just because they were installing our pool....they just really loved Chuck! So happy we chose Backyard Fun Pools and would highly recommend them to anyone.

Backyard Fun Pools installed a fiberglass pool for me in the summer of 2016. They did a fabulous job and we are thrilled! They are attentive to the details, treat your property as if its their own, and the workmanship was excellent. Additionally, they don't finish and simply leave you hanging - they work with you continuously to make sure you understand the maintenance, balancing the chemicals, winterizing the pool, and even checking on the pool over the winter. I would highly recommend them if you are interested in installing an in-ground pool!