Business ProfilePool & Hot Tub Companies in Lexington, Kentucky
Swim Pro Service & Supply
Swim Pro Service & Supply
Swim Pro Service & Supply provides residential and commercial pool maintenance in Lexington and surrounding areas. Sarah and Jim Ryan began building pools for Lexington residents in 1964; Sarah opened Swim Pro in 1976.
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Business Highlights
- The company is family-owned and operated.
- Its team has over 75 years of combined experience in pool maintenance, plumbing, and repair.
- The company is fully licensed and insured.
- Its technicians hold Certified Pool & Spa Operator certification.
- The company is an authorized warranty center for Hayward, Pentair, and Raypak equipment.
- It is a licensed AccuTabs distributor.
Service Area
Frankfort, Georgetown, Lexington, Nicholasville, Richmond, Winchester, and Versailles.
Active Business Listing
Swim Pro Service & Supply is one of 12 pool & hot tub companies ProsGrade lists in Lexington, Kentucky.
Active
Public local listing
Listing details
12 services listed, including Pool cleaning and maintenance, Pool opening services and Pool closing and winterization. Open weekdays, closed on weekends. 77 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Swim Pro Service & Supply compares with the other 11 pool & hot tub companies on ProsGrade in Lexington, using public Google ratings and review counts.
- Ranks in the top half of the 12 Lexington pool & hot tub companies on ProsGrade by Google rating and review volume.
- Has more Google reviews (77) than 9 of the 11 other Lexington pool & hot tub companies on ProsGrade.
Services Covered
12 services- Pool cleaning and maintenanceVacuuming, skimming, brushing, and basket cleaning.
- Pool opening servicesWinter-cover removal and storage; winterizing-plug removal.
- Pool closing and winterizationWater lowered below the skimmer line; plumbing lines and equipment drained.
- Pool equipment repair and replacementPump repair and replacement; sand, cartridge, and DE filter maintenance.
- Pool leak detection and repairElectronic leak detection without destructive digging.
- Pool equipment warranty protectionPumps, filters, heaters, and automation systems.
- Water testing and chemical balancingpH, alkalinity, sanitizer levels, and calcium hardness.
- Commercial pool maintenancePrograms for high-volume facilities.
- Commercial chemical servicesBulk delivery and chlorine bleach walk-in refills.
- Commercial pool equipment installation and upgrades
- Commercial water quality managementSupport for high-bather-load facilities.
- Health department compliance support
Reviews
What customers say
Customers praise the technicians' knowledge and helpfulness. One customer credits Kevin and Elijah with responsive communication while addressing a leaking salt-generator connection; another reports continued chemical charges despite the products being noted at the home, a missed visit, repeated delays, and pool brushing that did not happen after the first visit.
Customer Reviews
Chris
Isaiah was very knowledgeable and got our new pump installed quickly. He’s always done a great job at our hotel and even explained to me how to make repairs and maintain my pool and spa.
Brett Weiler
Overall poor experience. Not professional and consistently lacking in communication. Made multiple calls as they kept charging me for chemicals every visit, even though the products were easily accessible and clearly noted by SwimPro and noted at my home for the technician to use. They never took the chemicals off my bill and continued to charge me every visit. On my last visit, the technician used the most basic test kit and only checked for chlorine and pH. Part of the service was that they would brush the pool and they never did outside of the initial visit. They spent no more than five minutes at any individual service call. They had staffing issues the entire time and missed the Memorial Day visit and were consistently delayed from their Wednesday service day. Definite, overpromise and under deliver. The lady I spoke with on the phone was nice enough, but you would think after 2 to 3 consistent issues they would escalate it and you might get a call from a manager.
Sandra Martin
I would give 10 stars for Kevin at Swim Pro he has been amazing and helped me every-time I have reached out (which has been alot).. I can't thank you enough for helping me get my pool up and going! Highly Recommend this company!
John Demaio
Kevin was really great to work with in regards to my pool opening! He was always there to help very knowledgeable and a CAN DO ATTITUDE! Some minor issues at startup and this was his first year working on my pool so getting to know stuff takes a bit, but he had the answers and fixes. Elijah also very helpful correcting a leaking salt generator connection. Tried to fix it one evening but needed to replace pvc connection said he would be back first thing and they were!! Very responsive good communication with both Kevin and Elijah I am sure Swim Pro is in good hands with them as their main techs!!
robin bryant
Isaiah and Chris were phenomenal! Extremely professional, kind, polite and helpful. Opened and cleaned our pool yesterday and answered many questions for me. We have used Swim Pro’s services for several years now, and they always do an exceptional job. Highly recommend this business. Hope to take advantage of some redesign work in the future.
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Frequently Asked Questions
Does Swim Pro clean above-ground pools?
No. Its residential pool-cleaning service is limited to in-ground pools.
How long does a pool opening take?
A pool opening typically takes a few hours, depending on pool size, water quality, and equipment condition.
How soon can Swim Pro schedule pool equipment repairs?
The company says timing varies with the time of year and repair severity, but it will work to schedule a convenient time within 24 business hours of a request.
Does Swim Pro submit equipment warranty claims?
No. It does not submit warranty claims on customers' behalf.