Townley Pool & Spa

Townley Pool & Spa is absolutely fabulous! While the Hot Spring Spa (Limelight- Pulse) sold itself - it’s the entire “Townley Spa family” that makes everything easy and keeps you coming back! David and Summer answered all my questions but the “secret sauce” came with the wonderful men who did the install! These guys know what they are doing and made it look so easy to haul, deliver and position a 1,015 lb Spa in less than an hour - plus instructions in the use! They also make it easy for you to care for your Spa yourself - including testing and analyzing your water for you! I am SO EXCITED and SO APPRECIATE the care and effort AFTER the sale to keep me loving my first ever Spa!!

These folks couldn't Supply me with the part I need it for my pool but they helped me by pointing me in the direction to get the part I needed. They were extremely friendly extremely nice people to work with. Even though I didn't make a purchase in their store they were still happy to help me. I'd recommend this place to anyone needing help with their pool

Service was professional, but they never addressed my issue. My heater wasn't working. They came out, told me they had to replace my control board. $1,400 after, I have a new control board, and my heater still doesn't work. Neither do my lights or my water features. Asked them to come come out and reprogram them. Came out, added my features, but not my lights. Had to fix it myself. They gave me another quote for my heater. another $1,500 to replace the blower. The blower worked fine. Turns out it was a $20 igniter I bought off online and replaced myself. I could have spent $3,000 with these people to never address my problem and reduce my app functionality, but thankfully after my first encounter, I thought twice. I'm sure they're great at selling products. Service is one in their core competency, sadly. Also. Despite their response, they never fixed my salt cell. You can see in the pic they never got it working. Even though they are lying about it here. Very gross. Furthermore, those ‘no charge’ visits were after you replaced my board. Picture of the quote attached you say doesn’t exist. And you had to come back because your installed didn’t connect the heater to the new board. Hence it being in remote. I can’t tell if this is just incompetence or malice

Had another great experience at the Little Rock store. Conversed with Summer, Dana, Jack & Jackson. All very knowledgeable & helpful. They’re not just trying to sell me products for my pool but genuinely trying to do what’s best for me & my situation & most practical. I very much appreciate that type & level of service. Ray Veach

I had a wonderful experience with Townley Pool and Spa. I called needing a technician, and someone was at my home within just a few hours. Harold was the technician who came out—he was incredibly kind, professional, and knowledgeable. He quickly diagnosed and fixed the issue with my hot tub, and even took the time to teach me several helpful things about maintaining it. I truly appreciated his patience and willingness to explain everything. Excellent service from start to finish. Highly recommend! Beth Milligan Roland