The Hot Tub Specialist

Technician was knowledgeable, but didn't install the parts I purchased due to time constraints and still didn't get my master spa working. Didn't offer to come back and recommended buying new parts and installing myself because I had done it before. Almost $300 to get them to come out and my unit is still not working. At the least I would have liked to know if they could actually fix it. With that said my spa is from 2001 and the entire reason I called an didn't fix it myself is because parts are hard to find. The company they recommended for parts won't sell to me because I'm not a dealer. I guess I'll find someone else.

I cant say enough about this company. They responded quickly, correctly diagnosed the problem and returned with the part when scheduled. The repairman even completed the repair in the rain. There are not a lot of companies that repair hot tubs in our area, but these guys are honest and their work quality is awesome! Highly recommend.

I want to express my sincere appreciation for the outstanding service provided by the Hot Tub Specialist service technician. The level of professionalism, expertise, and dedication demonstrated throughout the service visit was truly exceptional. The technician was extremely knowledgeable, took the time to thoroughly explain the issue and recommended solutions, and displayed a level of technical skill that immediately inspired confidence. Equally important, the service was reliable, punctual, and conducted with genuine care and attention to detail. It is increasingly rare to find professionals who combine technical expertise with such a strong commitment to customer service. This experience exceeded expectations and reflected the highest standards of professionalism. I would highly recommend this technician and company to anyone seeking dependable, honest, and top-quality hot tub service.

Absolutely incredible service! My hot tub stopped heating in the beginning of the single digit weather this year and it was a nightmare that I couldn’t handle, but the technicians arrived promptly, diagnosed the issue, and fixed it efficiently. Then hot tub decided to have a leak right after and the Technicians worked outside in this super cold weather again. Amazing work ethics and they were very professional, knowledgeable, and the cost was very reasonable. The Owner is very knowledgeable and also came through to make sure the work was done properly. Highly recommended for any hot tub repairs! I am super grateful. Thank you very much for everything.

They were prompt in responding, came to assess our hot tub’s issue right away, ordered the part we needed, and were back to install it all in about a week (even with the extreme cold and snow)! I was happy with their level of professionalism and our hot tub’s issue is all fixed. I would recommend The Hot Tub Specialist to anyone in need of hot tub repair.