Local showroom offering hot tub and sauna sales, repairs support, and water care supplies with a focus on clear communication and helpful guidance Serving homeowners across Madison, Wisconsin.
Customers frequently note patient explanations, quick responses to questions, and help selecting the right model. The store offers a local place to compare options, get water care advice, and source parts without pressure Local experience that helps homeowners across Madison, Wisconsin compare a more region-aware provider.
Madison, Wisconsin and surrounding Dane County communities.
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Hot tub sales; sauna sales; used hot tub guidance; parts and repairs; water care supplies; basic troubleshooting and maintenance support; coordination for delivery and setup.
Reviews highlight friendly, responsive staff who take time to answer upkeep questions and offer clear guidance without upselling. Multiple customers mention positive experiences with sauna selection and installation coordination. Several notes cite helpful support for used hot tubs and fair, straightforward communication. A few reviews also reference quick turnarounds on simple repairs.
Got my hot tub here a couple years ago. I absolutely love the customer service. The staff is always helpful with all my questions & upkeep needs. I highly recommend this place
I recently had a great experience with Leisure Concepts to help me look into options with a used hot tub that came with our new house. From the start, it was clear they weren’t just out to make a quick buck—they genuinely cared about finding the right fit for my husband and me.Special shout-out to Kerry, who went above and beyond to ensure we had all the information we needed.I would highly recommend this company to anyone in need of hot tub service or advice. It’s rare to find a business that values customer satisfaction over sales, and this team truly does!
wow! what nice people. brought my brand new spa bath from my salon here to be repaired, after a long battle with Amazon not refunding me for the faulty product.They had it for a day, repaired it for no cost!I'm so appreciative. I recommend then for any spa or hot tub repairs.thanks!
Wow, we are blown away by the amazing customer service from Lee! He made the whole process so smooth and easy. His communication is great and he stayed on schedule, quickly informed us of any changes to the schedule and responded to any questions we had within a few hours always. Our new sauna is GORGEOUS! Lee helped us pick the perfect design and components and it has way exceeded our expectations. Thank you!!
We purchased a finnleo sauna from Leisure Concepts and wow! Customer service to the max. Jim and Kerry are great to work with. They know their stuff and are straight shooters when it comes to buying products. We had questions when setting up our new sauna and they were able to answer everything and with great detail. My husband, father-in-law, and myself put together our sauna in under 4 hours. It was a fairly easy process, the most difficult part was the door, which Jim gave us plenty of warning about. Loved working with them and we are so happy with our new sauna!
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